Analyst II Visualization and Reporting

JM Family is seeking Analyst II Visualization and Reporting who will be leading in providing reporting, dashboards, analytics, and strategic recommendations for the Customer Experience Department. This department supports Mechanical Claims and the Customer Contact Center for a multi-site contact center operation. The primary role involves managing and optimizing a multi-site operation by planning activities, preparing and presenting monthly reports, creating forecasts and staffing models, developing self-service dashboards, and providing insights to support tactical and strategic decision-making. Responsibilities include creating and enhancing reports and models. You'll update data with department leaders, analyze information, share and present findings, and handle one-off requests.

Responsibilities:

• Create reports and easy-to-use dashboards. Make forecasts. Provide insights and analysis to support daily choices and long-term planning.

• Data mining, cleansing, modeling, visualizing and analyzing, documenting existing and future business processes

• Updating, refining, and enhancing current reporting to improve the quality and pace of delivery of financial and operational reporting

• Summarize data into presentations while telling a story to support business decisions and strategic direction. The target audience will primarily be internal customers and executive management.

• Special Projects and ad hoc analyses as assigned

• Idea generation, recommendations, etc.

• Create and maintain relationships with stakeholders, gain a thorough knowledge of their desired business outcomes and how they translate into BI application features and visualizations

• Development using a variety of BI tools including Excel, Power BI, Power Automate, Power Query, DAX, and SQL in an Azure Cloud database environment

Qualifications:

• Bachelor’s Degree in Business Administration, Computer Science, Data Analytics or another related field. While a specific degree in data intelligence is a strong asset, equivalent work experience may be considered

• Solid quantitative, analytical, and problem-solving skills

• Experience in financial analysis and reporting or related work. With demonstrated financial analysis and modeling expertise

• Experience in presenting/discussing results of performance

• Ability to prioritize tasks skillfully with a high level of attention to detail

• Good at managing projects, collaborating with team members, and staying organized.

• Ability to work under tight deadlines while being flexible and responsive to changing conditions

• High degree of proficiency with the Microsoft Suite of products including Excel, Power BI, and Power Automate

• Impressive command of the SQL language with the ability to write complex queries

• Effective communication both verbal and written

• Being self-driven to learn new technologies, methodologies, and approaches is a must

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