Analyst-Network Technical Ops

Analyst - Payment Vendor Relations

The Global Merchant Services Payments Consulting - Payment Vendor Relations team is seeking a high performing individual who will be responsible for establishing and deepening relationships with Transaction Processing Vendors. These vendors include POS manufacturers, Integrated Payments Providers and Value Added Resellers.

This individual will focus on new payment form factors (Contactless, SoftPOS, QR Code, EMV, etc) that are being introduced in multiple global markets. The role includes reactive and proactive work streams, including: issue circumvention, research, analysis and consultation. The successful candidate will be required to work with Technology, Global Services Network, Global Merchant Services, Network and Acquiring Solutions and other internal and external stake holders requiring excellent communication skills that lead to building, strengthening and leveraging partnerships

The successful candidate must bring an intellectual curiosity and drive to understand complex technical matters. They must be able to identify their audience and concisely communicate findings in a way that is understandable to individuals of varying skills and backgrounds

Responsibilities:
• Assist with the evolution and execution of the overall Payment Vendor Relations process
• Analysis and consultation related to merchant payment acceptance on the American Express Merchant Network
• Escalate issues to appropriate support teams to ensure timely resolution
• Perform analysis reporting of case work and disruption issue incidents, impacts, gaps and trends
• Build and foster relationships with Business and Technology Partners to complete agreed goals and initiatives
• Identify and escalate demand management and improvement opportunities to Business and Technology process owners
• Payments process/platform issue resolution and coordination with business groups and technologies for analysis, evaluation, prevention planning, global team support and network gap identification
• Identify and build payment vendor relationships by traveling to and attending payment industry conferences
• Implement and manage a proactive vendor communication strategy
• Assist with the management of the Integrated Payments Providers Program

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications:
• 3-6 Years experience solving complex, technical issues - preferably in the Merchant Network space, including solving process issues, network disruption support, and/or technical process support experience
• Knowledge of Point of Sale terminals - hardware, software and configuration - is a plus
• Knowledge of the key systems and processes linked to payment networks and acquirer businesses
• Knowledge of American Express Global Merchant Service business, its cost structure and supporting system capabilities
• Proven ability to solve complex problems and deliver in crisis situations
• Results driven, comfortable with technical content, strong direct and influential leadership skills
• Must be detail-oriented, organized, analytical and computer literate
• Excellent relationship management skills with the ability to adjust communication style to fit an audience
• Proactively seek opportunities for continuous process improvement
• Strong verbal and written communication skills
• Strong Change Management Skills: the ability to constantly adapt in an ever-changing environment
• Experience using SalesForce.com case management system desired
• Excellent MS Office skills preferred

Educational Requirement: BS, MBA or equivalent industry experience

Location: Phoenix-hybrid; Virtual

Qualifications:
• 2-4 Years experience solving complex, technical issues - preferably in the Merchant Network space, including solving process issues, network disruption support, and/or technical process support experience
• Knowledge of Point of Sale terminals - hardware, software and configuration - is a plus
• Knowledge of the key systems and processes linked to payment networks and acquirer businesses
• Knowledge of American Express Global Merchant Service business, its cost structure and supporting system capabilities
• Proven ability to solve complex problems and deliver in crisis situations
• Results driven, comfortable with technical content, strong direct and influential leadership skills
• Must be detail-oriented, organized, analytical and computer literate
• Excellent relationship management skills with the ability to adjust communication style to fit an audience
• Proactively seek opportunities for continuous process improvement
• Strong verbal and written communication skills
• Strong Change Management Skills: the ability to constantly adapt in an ever-changing environment
• Experience using SalesForce.com case management system desired
• Excellent MS Office skills preferred

Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Educational Requirement: BS, MBA or equivalent industry experience

Location: Phoenix-hybrid; Virtual

United States Only:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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