Analyst, Order Operations

About Attentive: 

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

We're building something special here within the Deal Enablement team at Attentive - supporting an ever evolving sales organization, this Order Operations Analyst role represents an unique opportunity to join the ground level of a fast-paced, strategically focused team, contributing to the business through building strategies and processes, while leveraging tools to help our sales team scale.

Why Attentive needs you

• Reviewing contracts for accuracy/compliance and booking orders
• Act as a trusted partner and collaborate with sales, finance, and legal leadership 
• Continuously improve existing quoting and booking processes
• Work with Sales Enablement to lead operational trainings for the field organization
• Coordinate, design, and deliver training materials and content for internal team members and stakeholders
• Identify and implement operational IT enhancements 
• Maintain a library of best practices and internal process documentation
• Conduct analyses and create reports and dashboards for management
• Implement continuous improvements to the Order Operations team and sales organization

About you

• Bachelor’s degree
• 1-2+ years of experience working in, Quote-To-Cash Operations, or Sales Operations at high-velocity startups and/or mid-to-large scale global companies
• Experience with reviewing contracts for complianceStrong attention to detail and excellent problem-solving skills
• Executive presence with the ability to drive improvements without minimal oversight 
• Intermediate level MS Excel / Google sheet skills and analytics background
• Intermediate skill set and aptitude with MS Office (Word, Powerpoint) & GSuite (Docs, Sheets, Slides)
• Very strong verbal and written communication skills
• Ability to work cross-functionally across departments and juggle multiple priorities
• Motivated individual with career aspirations in the fields of technology and finance

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $68,000 - $110,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-CG1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.