Analyst, Pension Financial Service

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!

Compensation Grade: E1 Payband

Job Description Summary
Our work helps people retire more successfully, with products and services that support financial well-being of retirement plans and their participants. With strong teamwork and an outstanding culture, we combine technical expertise with relationship management to create better futures for these plans. If you are ready to put your knowledge of financial products and services to use, can anticipate and solve challenges and provide outstanding customer service, we want to know more about you!

As an Analyst, you'll complete adjustments on Keynote to transactions affected by unit value corrections. You will work on all collections that are currently being turned over to third part collection agencies.

Job Description

Key Responsibilities:

• Reviews rejected price correction adjustment reports daily for needed adjustments and analyzes how best to process the adjustment.
• Calculates the adjustments to be taken from existing mutual funds when the fund with the bad price has no further units.
• Completes corrections on the tax system if necessary (only if reversal/reapply is completed on withdrawals).
• Audits work for quality assurance.
• Maintains records of work using open image of corrections.
• Advises teams of adjustment activity, so they are prepared to answer questions from customers
• Reports statistics to management regarding correction activity with standard Pension response letters.
• Provides the Case Service Specialist with all information necessary to initiate the collection process for collections created by price corrections.
• Attempts to recoup funds. If the collection is due to a plan cash out, the administrator could be communicating with the PPA, the institutional funding successor and/or the plan sponsor. If the collection is due to a participant withdrawal, the administrator could be communicating with the participant as well.
• Involves counsel if participant wants to negotiate periodic partial payments.
• Clears incoming suspense ledger of collected funds.

May perform other responsibilities as assigned.

Reporting Relationship: Reports to Manager and does not have direct reports.

Typical Skills and Experience:

Education: Undergraduate studies in accounting, finance, business administration, communication, marketing or related areas.

Experience: Three or more years of experience in customer service in a financial services environment, relationship management, communications, sales management or related field.

Knowledge, Skills and Ability: Knowledge of Nationwide's suite of financial products. Knowledge of retirement services and familiarity with the legal climate surrounding pensions and retirement benefits. Excellent verbal and written communications skills to manage relationships with internal and external customers. Attention to detail, and ability to research problem situations thoroughly. Good customer service etiquette.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non-exempt)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.