Analyst, Product Implementation

Job Description Summary

The Analyst, Professional Services has experience with the implementation of Dispensing System/Pyxis products. This involves being able to clearly communicate, thoroughly document and demonstrate product implementation competency and guide the customer through product implementation. This involves extensive customer interaction and service. Primary responsibilities include all aspects of onsite and remote deployment and training. The Analyst must have the ability to work collaboratively with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Implementation and customer teams

**Home-based position with daily travel to local customers as well as occasional regional/national overnight travel. The ideal candidate will reside near a major airport in New England.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Qualifications, Skills and Abilities

• Growth mindset, analytical, and critical thinking skills

• Problem solving, hardware and software troubleshooting skills

• Must be detail oriented, and able to manage multiple implementation projects and every aspect of the install

• Possess strong time management skills, organizational skills, and the ability to work under a deadline

• Excellent verbal and written communication skills and interpersonal skills

• Provides timely project task status and documentation to appropriate team members and customer

• Self-motivated; ability to work independently and in a team setting

• Excellent customer service skills; establishes and cultivates rapport with customers and internal teams in building strong relationships that deliver success

• Ability to assemble and disassemble equipment and devices

• Basic knowledge of implementation methodologies and tools or equivalent industry standards.

• Consistently demonstrates the BD Values - We do what is right, We are all accountable, We learn and improve every day, We help each other to be great, We thrive on innovation and demand quality

Education, Experience or Equivalent:

• Bachelor's degree preferred or 3-5 years equivalent education and work experience

• Two plus years in healthcare environment with technical (systems) involvement and computerized system applications is preferred

• Certified Pharmacy Technician Preferred

• Hospital experience preferred

• Drug dispensing, medical device experience preferred

• Must have proficient PC skills (Microsoft Office package)

• Exposure to clinical software applications is a plus, including BD Pyxis Dispensing products.

• Basic knowledge of pharmacy and nursing workflow

• Training and or instructing experience is desired

Physical Requirements:

• Must be able to lift a minimum of 50 lbs.

• This position involves pushing, pulling, stooping, bending and lifting.

Work Environment:

• Works primarily in a geographically defined territory; however, based on account or project needs, could be assigned outside of the territory or region.

• Travel may range from 60% - 80%, overnight travel included.

• Position requires flexible working hours, including some nights and weekends.

• Ability to work independently from home office.

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift