Analyst, Professional Services (Remote)

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Overview:

The Analyst, Professional Services (APS) is a collaborative member of the cross-functional project team responsible for the implementation of the Medication Management Systems Dispensing System/Pyxis products. This involves extensive customer interaction and service. In addition, the Analyst executes assigned deliverables from the implementation plan. These projects can typically range in scope from installing one expansion unit, to being part of a project team that may install over 100 units. The Analyst must be able to clearly communicate, thoroughly document, demonstrate a fundamental ability to overcome project task hurdles/timeline delays while performing basic device installations. They may also be required to provide customer training on the use and administration of Pyxis products. The Analyst effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction.

Qualifications, Skills and Abilities:

• Conveys a positive image of BD to Customers.
• Provides timely project task status to appropriate team members and customer.
• Establishes and nurtures rapport with customers that is conducive to a long-term business relationship.
• Participates in conference calls and customer meetings.
• Installs and Supports Dispensing Systems product/Pyxis product hardware and software.
• Demonstrates proficiency in product feature/functionality and operational knowledge of core BD MMS Dispensing products and solutions.
• Demonstrates proficiency configuring product-related hardware / software. Demonstrates knowledge and complies with established BD MMS Dispensing product implementation methodologies and tools or equivalent industry standards.
• Conducts customer training on the use of Pyxis products.
• Acts as a customer support resource when necessary.
• Demonstrates basic knowledge of customer workflow
• Must be detail oriented, and able to deal with multiple projects and competing demands consistent with established company and customer objectives.
• Demonstrates analytical, problem-solving and critical thinking skills.
• Provides basic problem solving and troubleshooting as needed.
• Self-motivated; works independently with minimal supervision. Takes initiative to establish and meet goals and objectives.
• Possesses excellent organizational skills with the flexibility to readily adapt to change.
• Completes internal company and project documentation accurately and timely.
• Demonstrates the interpersonal skills necessary to work cooperatively in a team environment and with attention to inclusion and diversity.
• Manages responsibilities within the allotted Project and Travel and Expense budgets.
• Works in a safety-conscious manner ensuring adherence to safe work practices.
• Complies with company policies and procedures; including BD policy on drug-free workplace.
• Reports complaints and enhancement requests regarding BD products and service per BD company policy.
• Maintains confidential information including BD proprietary information.
• Complies with all vendor credentialing requirements.
• Consistently demonstrates the BD Values.

Education, Experience or Equivalent:

• Bachelor's degree preferred or equivalent education and work experience.
• Two or more years in healthcare environment with technical (systems) involvement and computerized system applications is preferred. Dispensing software technology experience a plus
• Must have a strong working knowledge of Microsoft Office applications (Word, Excel, Power Point, OneNote)
• Exposure to clinical software applications is a plus, including BD Pyxis Dispensing products.
• Training and or teaching experience is desired.

Physical Requirements:

• Must be able to lift a minimum of 40 lbs.
• This position involves pushing, pulling, stooping, bending and lifting.

Work Environment:

• Works primarily in a geographically defined territory; however, based on account or project needs, could be assigned outside of the territory or region.
• Travel may range from 60% - 80%, overnight travel included.
• Position requires flexible working hours, including some nights and weekends.
• Ability to work independently from home office.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#LI-PRO

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA CA - San Jose

Work Shift