Analyst, Program Operations

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Analyst, Program Operations to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you :

• A Critical thinker with the ability to think through logical process flows and identify opportunities for improvement
• Comfortable working in a fast paced organization, able to shift to different priorities

As the Analyst, Program Operations, you will be responsible for the meeting the customers critical delivery deadline expectations though the management of vendors relationships and process logistics.

A Day in the Life

• Customize master file data - manage delivery dates to maximize delivery of vans. Furthermore, enables us to track permanent plates, mitigate rental cost and temp tags.
• Manages Vendor Relationships, including 3 - 5 times per week results review, requirements forecasting and performance outcomes on vehicle deliver volumes of 200 - 800 per week.t
• Presents Weekly results to Client along with rolling 3 week forecast
• Responsible for Master reject file - data that is rejected from the master. Research the root case and have it corrected so the data feeds properly.
• Repairs - Manage repair throughput for new vehicles at Hub
• Maintain records of required vehicle services while vehicle are in a storage status; Including but not limited to:
  • Vehicle exercise cycles
  • DOT Inspections
• Ensure vehicles are road ready when delivered; Including but not limited to:
• License plate or temp tag attached
  • Post Requisites
• Monitor the Transport Vendor pickup orders from the upfitter to the staging storage location within the customers established expectations.

Requirements

• High School Diploma, 2 or 4 year degree preferred
• 2-5 years customer service or client account management experience is highly desirable, preferably in a B2B service environment
• Process Management experience preferred.
• Six Sigma Yellow Belt or above is an asset.
• Production Forecasting is an asset
• A demonstrated history of problem solving in complex operational experiences is required
• MS Office - proficient in the following
• Excel - ability to add data to cells, use functions, pivots, sort data
• Word - ability to create documents
• Smartsheet
• Excellent written and oral communication skills
• Ability to manage time and prioritize multiple tasks
• Ability to focus on details
• Excellent work ethic

*This role is in office T,W,TH weekly in our Owings Mills, MD, or Hopkins, MN office".

#LI-KT1

What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.