Analyst, Sales & Operations (Schedule Engine)

Ready to be a Titan?
ServiceTitan is solving real-world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems.
About the Role:
As a Senior Analyst for ServiceTitan (ScheduleEngine) company Sales Strategy & Operations you'll be responsible for driving the success of the sales organization by managing items such as pipeline health, lead integration, reporting, data scrubbing, demand generation support, and support administration of the Schedule Engine CRM & technology stack. This is a high impact position that helps drive our Sales organization forward. The right candidate for this role should always push the envelope, be organized, eager to problem solve and excited about making an impact in this industry. This role works closely with all divisions of the Schedule Engine team and will report to the Sales Development Manager.
What You'll Do:

• Pipeline Health. Support Pipeline Health with prioritization to increase speed to lead and create criteria to ensure that books of business are equitable for long term success
• Integrate Cross-Team Lead Channels. Partner with Mktg and ST XDR organization to support demand gen efforts, Integrate new ST pipeline sources (e.g. C/L, DQ, etc. opps) into SDR pipeline, Integrate Schedule Engine Enterprise (SEE) opps into SDR pipeline
• Reporting. Accurately report and track sales activities and KPIs within CRM, Google Sheets, and other supporting technologies.
• CRM Management. Support the infrastructure changes in a timely fashion with a deep understanding of the ramifications of each change, Ability to implement and suggest best practices and processes, leverage historical knowledge of processes to implement quick and meaningful change.
• CRM Dashboards. Creation and upkeep of KPI dashboards and corresponding reports in CRM, delivering insights to the sales team.
• Marketing Ops Reporting. Require a rev ops resource to dig in to various SE lead source platforms & processes to assess exisiting integrations & SOP to effectively automate hours of resourcing time spent towards manual reporting (systems & processes include: Digioh, Calendly, List upload process, SFMC, SFDC).
• Tracking & Attribution. Require marketing ops resource to enable attribution tracking and reporting through the SE sales funnel to drive visibility into which sales & marketing tactics are most effective (from a CAC perspective) to enable strategic investments to drive SE growth. This encompasses various lead sources (inbound & outbound).
• Playbook Support. Support the upkeep of relevant playbook, training, and collateral used across client-facing teams.
• Process Improvement. Helping grow the sales team and build scalable, repeatable workflows.
• Execution. Meet goals, consistently hit targets, and exceed expectations.

What You'll Bring:

• Bachelor's degree
• Minimum of 3 years of experience in a similar role
• Knowledge of Salesforce CRM
• Experience leading projects and integration supporting tech stack tools into CRM
• Sales process domain experience
• A strong desire to learn new technologies
• A work environment free of distractions
• Comfortable with a quickly changing environment

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.