Analyst, Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Job Description

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelor’s Degree in Computer Science, Technology or equivalent qualification
• 5+ years of work experience in the Loyalty, cardholder engagement, payments industry or ecommerce
• Demonstrate strong leadership capabilities and interpersonal skills to lead clients on solutioning, issue management and consulting
• Leadership qualities that embody the Visa Leadership Principles of leading courageously, being obsessed about customers, collaborating as One Visa and executing with excellence
• Capacity to acquire knowledge of all the supported products and be able to explain complex product issues at a level that senior management can understand
• Strong communication skills and able to engage clients and stakeholders effectively, influencing through impactful oral and written communications
• Prioritize the interests of our clients
• Identify and regularly connect with stakeholders
• Value employee well-being
• Confident and driven individual
• Work independently, make good decisions with limited information, and work well under pressure
• Willing to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities
• Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
• Organized self-starter, result oriented, and a passion for scaling new products
• Knowledge on programming - Java, HTML, XML, JavaScript, SQL, jQuery, CSS, AJAX, HTML, XSL, Perl, PHP
• Experience in project management is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.