Analyst, Treasury Management Services

Job Description/ Requirements

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Job Summary:

The Cash Management Service Specialist is responsible for all ongoing activities once a CM business relationship has been established.

Key Responsibilities:

1. All ongoing activities once a CM business relationship has been established.
2. Support customer base through maintaining a thorough knowledge of all CM products/services to ensure that all customer needs are identified and met on a proactive basis.
3. Provide refresher telephone training and ongoing technical support for any CM products sold to customers.
4. Prepare documentation as a result of a customer's request for additions/revisions to any CM service or product.
5. Assist with the resolution of all workflow, payments, transactions, or other operational questions/issues posed by customers; document significant customer service issues and notify management.
6. Manage internal operations requests and customer requests via the Cash Management e-mail Grp box and 1 888#.
7. Enter service cases into Salesforce adhering to case quality standards
8. Work towards case volume and case efficiency goals on a quarterly basis
9. All other duties, as requested

Job Requirements:

• High school diploma/GED required.
• College Degree or equivalent work experience expected.
• 2-4 years of experience in an office environment and/or working with customers.
• Effective communication skills with both internal staff and external customers.
• Customer service orientation.
• Technical Skills
• Microsoft office
• Basic knowledge of operating systems and browsers.

The estimated salary range for this position is $60,000 USD to $70,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.