Analyst, User Experience (m/f/x)

About us
We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.
Forward. For all.
Group Summary
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
About the Role
As an Analyst, User Experience (m/f/d) in our central 1st & 2nd level support team, you will be the go-to expert for internal IT issues, guiding our users through the resolution process from start to finish. You'll play a key role in supporting both centralized and decentralized network and server infrastructures.
Regular travel: 5-10% of the time.
Your Responsibilities

• Manage incidents and service requests within the 1st & 2nd level support framework (Matrix42)
• Provide technical assistance in both software and hardware areas, covering Windows OS, O365, smartphones, notebooks, and more
• Analyze, categorize, and handle incoming service requests
• Resolve complex technical issues independently within your area of responsibility
• Deliver remote support and contribute to projects and sub-projects

Who we are looking for

• Completed training as an IT Specialist for System Integration or equivalent education/experience
• Several years of hands-on experience in IT support or as an IT Systems Administrator

Your preferred qualifications

• Proficiency in 1st & 2nd level support for hardware and software
• Strong knowledge of Windows operating systems and PC client management
• Basic understanding of network administration and Windows servers
• Proactive, independent approach to problem-solving and project management
• Strong organizational skills and a high level of commitment
• Excellent user support and service orientation
• Very good English and German language skills, both written and verbal

What we offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.
Site Benefits
We offer attractive benefits (e.g. discretionary performance bonus, employee profit participation program, etc.) and a salary which is in line with market conditions depending on your skills and experience.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.