Analyst, Workforce Management

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This role is within CGI's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Identify the components of an employee profile and the necessary steps to ensure accurate employee profiles and (ii) Interpret reports and has experience assembling, publishing, and explaining data. Education requirements include: High School Diploma or GED Equivalent; Experience requirements include: 1 year in Contact Center.
Coordinator, Workforce Management Responsibilities:

• Identify the components of an employee profile and the necessary steps to ensure accurate employee profiles
• Interpret reports and has experience assembling, publishing, and explaining data
• Create and assign employee schedules, while providing examples of issues and resolutions encountered when designing and implementing a staffing plan
• Delegate tasks to Agents and document actions required for resolution
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CGI's reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Coordinator, Workforce Management Qualifications:

• High School Diploma or GED Equivalent
• 1 year in Contact Center
• Working knowledge in Contact Center processes
• Analytical, problem solving, organizational/planning skills; basic Excel skills
• Ability to create and follow process documentation completely
• Preferred Qualifications: Associate's Degree, Experience with Workforce Management

Share our immediate openings with your circle of friends, business Associates and family members. We have awesome opportunities.
#Li-onsite
#Li-JE1
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.