Analyste de dossiers/gestionnaire de dossiers d’invalidité

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Analyste de dossiers / gestionnaire de dossiers d’invalidité in Canada.

This role offers the opportunity to combine clinical insight, analytical thinking, and human-centered support in helping individuals navigate periods of illness, injury, and recovery. You will play a key part in guiding participants through their disability claims journey while supporting their return to work and overall well-being. Operating in a fully remote environment across Canada, you will collaborate with healthcare providers, employers, and internal specialists to ensure fair, timely, and well-supported decisions. The position requires balancing empathy with structured decision-making, using both medical and functional information to develop sustainable recovery and return-to-work strategies. You will contribute to meaningful outcomes that directly impact people’s lives while working within a structured, performance-driven framework. This is a highly people-focused role where emotional intelligence and critical thinking are equally essential.

In this role, you will manage disability cases from intake through resolution while ensuring compliance, accuracy, and strong stakeholder support:

• Manage disability or absence management files in accordance with service standards, policies, and contractual requirements.
• Assess claims using medical, functional, occupational, and psychosocial information to support informed decision-making.
• Maintain ongoing communication with participants, employers, healthcare providers, and internal specialists to coordinate recovery and return-to-work plans.
• Document case progress, decisions, and communications clearly and accurately in internal systems.
• Prepare written correspondence explaining decisions and coverage details in a clear and professional manner.
• Handle inbound and outbound calls while ensuring responsive and empathetic customer service.
• Identify opportunities for recovery and return-to-work strategies aligned with best practices and participant needs.
• Contribute to continuous improvement of case management processes and operational efficiency.

Requirements

The ideal candidate brings a mix of healthcare knowledge, analytical ability, and strong interpersonal skills to manage sensitive cases effectively:

• Post-secondary education in healthcare, insurance, business, or a related field (or equivalent experience).
• Experience in disability case management or group insurance is considered an asset.
• Strong decision-making skills with the ability to work effectively under tight deadlines.
• Excellent organizational and prioritization skills in a high-volume environment.
• Ability to manage sensitive conversations with empathy, professionalism, and emotional intelligence.
• Comfortable handling phone-based communication (incoming and outgoing calls).
• Strong analytical and critical thinking abilities to assess complex case information.
• Bilingualism in French and English is an asset (required for some roles depending on location).
• Ability to work independently in a structured, remote-first environment.

Benefits

• Competitive salary ranging from approximately $51,975 to $86,625 CAD, depending on experience and location.
• Performance-based incentive programs and bonus eligibility.
• Fully remote work environment across multiple Canadian provinces.
• Comprehensive health coverage including medical, dental, vision, mental health, and disability insurance.
• Retirement savings plans with employer contributions.
• Paid time off including vacation, personal days, sick leave, and statutory holidays.
• Employee and family assistance programs and wellness resources.
• Learning and development opportunities to support career growth.
• Inclusive and flexible work culture focused on well-being and support.