Analyste/gestionnaire bilingue de dossiers d’invalidité

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analyste/gestionnaire bilingue de dossiers d’invalidité based in Canada.

This role offers a unique blend of clinical insight, analytical thinking, and human-centered case management, supporting individuals across Canada throughout their illness, recovery, and return-to-work journey. You will manage disability and absence cases with a strong focus on outcomes, balancing empathy with structured decision-making. The work goes beyond administrative processing, requiring you to assess medical, functional, vocational, and psychosocial factors to develop meaningful recovery and return-to-work strategies. You will collaborate closely with clients, healthcare providers, employers, and internal specialists to ensure coordinated and sustainable outcomes. Operating in a fully remote environment, you will play a key role in helping individuals regain autonomy and dignity while contributing to effective claims and absence management. This is a highly impactful role where emotional intelligence and critical thinking come together to make a real difference.

In this role, you will be responsible for managing disability and absence cases efficiently while ensuring high-quality, empathetic, and compliant decision-making throughout the process.

• Manage assigned disability and absence files proactively while respecting service standards and deadlines.
• Handle daily administrative tasks, including responding to emails and phone calls within required timelines.
• Assess claims based on contractual, medical, and occupational criteria.
• Build and maintain strong relationships with plan sponsors, participants, healthcare providers, and internal specialists to support return-to-work outcomes.
• Draft clear and accurate correspondence explaining decisions and coverage information using strong analytical reasoning.
• Demonstrate empathy, resilience, and emotional intelligence when communicating sensitive or complex claim decisions.
• Collaborate with rehabilitation consultants and medical advisors to support sustainable recovery and workplace reintegration strategies.

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Requirements:

The ideal candidate combines strong analytical abilities with healthcare or insurance experience and a deep sense of empathy in client-facing situations.

• Fully bilingual in French and English, with the ability to communicate effectively across Canada.
• Post-secondary education in a healthcare-related field or equivalent professional experience considered an asset.
• Experience or familiarity with disability case management or group insurance is an advantage.
• Strong decision-making skills with the ability to work under tight deadlines.
• Excellent organizational and prioritization skills to manage multiple cases simultaneously.
• Comfortable handling inbound and outbound calls in a professional and empathetic manner.
• Ability to assess complex situations involving medical, functional, and psychosocial factors.
• Strong written communication skills for formal correspondence and case documentation.
• Ability to remain composed and compassionate when delivering difficult decisions.

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Benefits:

• Competitive salary range: $52,650 – $87,750 CAD annually
• Eligibility for performance-based incentives and bonus programs
• Comprehensive health coverage including medical, dental, vision, and mental health support
• Short- and long-term disability insurance, life insurance, and additional protection benefits
• Retirement savings plans with employer contributions and investment options
• Paid time off including vacation, sick leave, personal days, and statutory holidays
• Flexible remote work model across Canada
• Employee and family assistance programs and wellness resources
• Learning, development, and career growth opportunities
• Inclusive and supportive work environment focused on well-being and flexibility