AOG Support Specialist

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization's culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

Cyient provides leading-edge engineering solutions, including product development and life-cycle support, process, network and content engineering to major organizations worldwide. With nearly two decades of continuous growth, Cyient leverages a "Global Delivery and Collaborative Engineering" model to achieve measurable and substantial benefits for our clients. Cyient has 12,500+ associates across 38 global locations and adopts a proactive approach to serve our clients with our best-in-class delivery centers in North America, Europe, Middle East and Asia Pacific. Our clients span multiple industries such as Aerospace, Consumer, Energy, Medical, Heavy Equipment, HiTech, Transportation, Telecom and Utilities and include 22 'Fortune 500' and 27 'Global 500' blue chip organizations.

Position

AOG Support Specialist

Location

Remote / East Hartford, CT

Job Description

• When Aircraft on Ground (AOG) event occurs, work with various airliner(s) to ensure spare part(s) are delivered promptly to requestor.
• Utilize SAP, Microsoft Dynamics, and MS Office to begin delivery process and audit part tracking until arrival at customer location.
• Work with engine manuals for various GTF, OCE, and V2500 engine programs to provide analysis on Customer and ATA code corrections.
• Provide weekly report to SOW Author on status of existing AOG events and their status to resolve.
• Identify needs for improvements and provide ideas on how to make existing work processes more efficient & robust.

Experience/Qualifications

• Strong customer service skills
• Able to interact and communicate with all levels of the organization (management, co-workers, customer)
• Proficient with Microsoft Office programs.
• Experience with MS Dynamics & SAP a plus.
• VBA Coding & excel macroinstruction experience a plus.

Education Requirements

• Bachelor's degree in engineering or equivalent education/experience preferred

Travel Requirements

• < 10%

Shift

• Monday through Friday, 11am-7pm.

Employment Type

• Full-Time

Location

• Remote / East Hartford, CT.

Cyient is an equal opportunity employer and an E-Verify participant. If you are a team leader, self- motivated and willing to be a part of a global company apply now. Please visit www.cyient.com to learn more about our company.

Skills & Experience

Communication, Customer Service, Microsoft Office, People Management, Teamwork

Cyient is an Equal Opportunity Employer.

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.