AP Channel Operations Specialist

The WW channel operations specialist supports the WW business development, sales ops team and/or marketing team in the administration and execution of WW channel programs and promotions.  

The role requires understanding of global programs, promotions and how they are executed in different countries worldwide. 

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: 

Responsibilities: 

• Program, Promotion and Benefit Management 

Enrolling and removing partners to different types of programs (Edge, Advantage, MPS Elite, BSD, etc.) 

Verifying partner eligibility to programs and/or promotions 

Creating benefits and quotes to set-up programs and promotions 

Adding eligible partners to program and/or promo quotes 

Verifying and adding eligible part numbers to program and/or promo quotes 

Tracking of promo usage/consumption 

Tracking and maintaining repository of program agreements (Edge, Advantage, BSD, etc) 

VIR benefit creation/update 

Promotion audit 

• MDF Management 

Uploading and allocating MDF budget in D365 

Creating Child MDF 

Adding/editing MDF budgets 

• Lead and Account Management 

Working with sales teams on leads and accounts that have been pending for more than 7 days in the system 

Disqualifying leads and deactivating accounts if sales rep will discontinue the process 

Generating and cleaning up list of partner enrollments 

Validating if accounts have been correctly enrolled to primary and secondary programs 

Ensuring accounts have been correctly assigned and tagged in the right segment, coverage method and sales territory 

Setting up Vendor IDs to EMEA partners and 3rd party suppliers that help execute the programs and promotions in ANZ 

Preparing MDF letters, target letters and/or business plans for partners 

Collecting and tracking signed MDF letters, target letters and/or business plans 

Processing Loyalty Perks enrollment 

• Case Management 

Attending to email inquiries or CRM issues from personal Outlook and group mailbox 

Own and resolve cases in multiple CRM Queues 

Triage cases to correct support group or owner 

• MPS Express Support 

Evaluating submitted MPS Express case 

Creating price card for MPS Express opportunities 

Creating contracts for MPS Express opportunities 

• Partner Onboarding Coordination 

Sending welcome letters 

Enrolling new partners to a program 

Requesting access to PartnerNet, LexU and Vistex 

Coordinating with other teams on back-end trainings/orientation 

Updating sales reps on partner training completion status 

Onboarding of partners after contracts is signed until enrollment 

Coordinating with Customer Experience team to ensure partner will get the survey 

Ensuring great partner experience with Lexmark on first 30-60-90 days 

• Demo Management 

Verifying eligibility to the program 

Validating demo claims report 

• Partner Claims and Pay-Outs 

Submitting of VIR claims in Vistex portal 

Monitoring pay-out status by closely working with rebates team 

Communicating to sales teams the pay-out status and details