API Client Support Specialist - #1378

Job Summary

MeridianLink’s API Support Specialist assists our clients in API-related projects for our MeridianLink Consumer and MeridianLink Opening platforms. This role will require a blend of technical expertise in XML and JSON-based web services, as well as customer service skills to work with both external clients as well as MeridianLink internal stakeholders. This role is an escalation point for our Customer Support team for API-related questions and inquiries.

Responsibilities

• Learn and master MeridianLink’s API web services for loan origination and account opening

• Assist clients integrate with our application program interfaces (APIs)

• Resolve and triage tickets escalated from Customer Support teams

• Effectively communicate with internal and external customers

• Be able to discuss API features, functionality, and integration with clients and internal teams

• Investigate, diagnose, and solve API issues or inquiries via research and testing

Qualifications

• Loan origination system or banking experience preferred

• Customer service/support experience

• Bachelor's degree - technical discipline or equivalent experience

• Knowledge of or experience with web services, specifically XML and JSON based APIs

• Experience with Postman or similar API platforms

• Effective interpersonal skills (written and oral) and the ability to communicate effectively

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check and drug test as part of our offer process.

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