App Enablement Specialist

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The ‘App Enablement Specialist’ will be responsible for creating a meaningful and well rounded experience for apps and developers who join the Ecosystem’s commercial programs. You will be the first Xero that many of our apps and developers will engage with and will continue to be a part of various touch points for them on their journey with us. The Ecosystem team operates Xero’s App Store, app and developer programs and the API platform that underlies it.

Your deep understanding of the commercial models and relationship building will be crucial in delivering a great all round experience and driving the on-going engagement and enablement of our apps. You’ll be helping apps to join Xero’s App Partner Program and achieve continued growth and success in our ecosystem. You will engage and support a range of internal stakeholders including other teams in Developer Relations as well as other teams such as Ecosystem Platform Marketing, Partnerships and Ecosystem Product.

What you’ll do

• Connect and grow end to end relationships with apps and developers with a focus on those who are already certified or want to be certified
• Build expert knowledge on our commercial models and respond to queries about them 
• Engage with apps on growth and enablement initiatives e.g. through App Check-ins, App Listing Reviews and other projects
• Manage and triage cases in the Salesforce queues you are responsible for
• Answer basic technical and accounting questions as it relates to our commercial models
• Vet uses cases, assess and prioritise applications to ensure they meet pre certification requirements
• Approve the commercial model each apps gets onboarded to and then support apps who later switch commercial models
• Build relationships with internal Xero teams including partnerships, ecosystem billing and ecosystem marketing to facilitate good feedback loops, support onboarding and uplift app engagement and enablement
• Assign and assist with balancing cases across Developer Relations where appropriate
• Proactively understand and manage risks as they relate to your role
• Plan, coordinate and track ongoing projects and tasks as they relate to your role

What you'll bring

• Experience working within SaaS or Platform companies
• Previous experience in an inbound support role working with queue management
• Some accounting knowledge
• Experience discussing basic technical topics with developers
• Excellent communication skills - explain complex concepts clearly and concisely

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.