Appeals Analyst (Remote)

Choose your next journey with Millennium Trust Company and join a culture that empowers and where you can innovate. You will be celebrated, you will be challenged, and you can aspire to inspire. You are more than a colleague here; you are part of a COMMUNITY that goes ABOVE and BEYOND professionally and personally to make a difference. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Millennium, we believe there is NO "PERFECT" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you! We look forward to receiving your application! Check out a video on our Company Culture! Millennium Trust Culture
HOW YOU WILL SOAR:
The Appeals Analyst is primarily responsible for researching complex plan participant issues submitted through the appeal process by the Call Center Customer Service Representatives (CSR's) or directly from the participants. Acts as a liaison & addresses issues with the Claims, AOP, Overpayments, RADS, & FDR Departments, as well as the Account Managers, Call Center Managers, and any other departments/personnel necessary to resolving the issue(s) at hand. Problem solving skills, attention to detail and accuracy and analytical skills are required. Being multifunctional and flexible is a requirement.

• Receives, researches and resolves complex issues normally within 24-48 business hours ~ taking into consideration the time of year.
• Subject Matter Expert in the main areas of the call center environment.
• Processes claims, premiums, substantiations, card activations, outbound calls, and any issue that needs to be reviewed and resolved.
• Works directly with plan participants, CSR's and Account Managers etc.
• Collaborates with the Claims, AOP, Overpayment, RADS, R&R, FDR Departments etc. regarding claims, account adjustments and CBAS issues.
• Follows-up with CSR's & their Managers on email updates and coaching opportunities.
• Exhibits an exceptional level of customer service internally and externally with inbound/outbound calls & with all communications.
• Assists plan participants with questions regarding Flexible Spending, RRA, & HRA.
• Makes outbound calls to members and or providers as necessary to resolve member issues.
• Multi-functionality is a must
• Other duties as assigned.

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree or related field experience
• 3-5 years of applicable experience
• Excellent verbal and written communication skills
• Flexible and adaptable

MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end, we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.