Application Administrator

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY: The Application Administrator is responsible for configuring and supporting applications and partnering with business application users. The Application Administrator is a point of contact and subject matter expert in all functional and operational aspects of at least one business software application, partners with the business to provide IT support for organizational initiatives or activities, and leads special projects. The Application Administrator also is responsible for mentoring and assisting less experienced Application Administrators or Specialists to resolve complex problems.

PRINCIPAL RESPONSIBILITIES:

• Configures and supports complex software application issues experienced by end users promptly and professionally.
• Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
• Partners to diagnose and resolve complex software application issues escalated by other members of the software application team.
• Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service.
• Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution.
• Acts as a coach and mentor for newer or less experienced team members.
• Performs IT-related activities for projects to support the company priorities.
• Identifies and recommends system modifications to reduce user issues.
• Fully documents each issue and resolution using the incident tracking system.
• Apprises team, peers, and management of any new support issues in a clear and timely manner.
• Documents processes and procedures for training IT team and end users.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Bachelor's degree in Information Technology or related field of study.
• 2 years of business systems analytical experience, including the ability to flow chart processes.
• 2 years of experience with Structured Query Language (SQL).
• Experience working with an off-shore development and QA team.
• Experience writing reports, business correspondence and procedures manuals.

MINIMUM REQUIREMENTS:

• Minimum 2 years of experience with administrating and supporting end user applications (eg. Oracle ERP, Order to Cash, Fleet Management, Finance, Human Resources).

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:• Comprehensive medical benefits coverage, dental plans and vision coverage.• Health care and dependent care spending accounts. • Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance.• Employee and Family Assistance Program (EAP).• Employee discount programs.• 401(k) plan with a generous company match.• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.