Application Administrator

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Responsible for operations of all line-of-business applications
• Act as the subject matter expert regarding application configuration and maintenance
• Lead and participate in application updates, reviewing documentation and following appropriate change management procedures to reduce risk
• Participate in problem management activities such as issue resolution and root cause analysis
• Maintain the helpdesk ticket queue, ensuring issues are addressed in a timely fashion, escalating when necessary and routing tickets to team members and/or vendors as appropriate
• Provide Tier 2 support for applications, working directly with end-users to troubleshoot and resolve reported issues
• Work closely with the Application Development team and appropriate vendor support team to tune and troubleshoot applications
• Leads efforts to develop and implement processes for application monitoring
• Monitors and reviews application activity, responding proactively to ensure continual availability.
• Review and provide system reports regarding application activity
• Identify, communicate, and/or execute opportunities for optimizing and tuning application components to improve the end-user experience
• Participate in security and application audits, providing a wholistic view of application access and activity
• Promote changes adhering to IS and Corporate policies and procedures
• Collaborate daily with the appropriate IS team members to resolve reported issues and implement assigned projects
• Develop work plans and track/report status of assigned projects and tasks
• Maintain current knowledge and continues education of relevant technologies

You should have:

• Bachelor's degree in MIS or other related field or 4 years of related experience with a high school diploma/equivalent
• Experience with Windows Server platform, including application deployment and configuration
• Experience with system analysis and design
• Experience with the Microsoft Suite (i.e. Word, Excel, Visio)
• Ability to provide written and verbal communication with technical and non-technical personnel
• Ability to work in a team-oriented, collaborative environment
• Able to support off hours processing
• Exceptional customer service
• Ability to lift up to 25 pounds

Preferred Qualifications:

• Experience with sales-related business products, such as ERPs, CRMs, and ECMs
• Experience with T-SQL
• Experience with IIS
• Experience with XML
• Knowledge of REST and JSON
• Experience working with API's
• Experience with ticket tracking software

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more!

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)