APPLICATION ANALYST - 2019

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for medical centers in the region and around the world.

We are seeking an Application Analyst for our Epic Beacon Oncology team. This is a new position created to support the Department of Oncology. This role's primary responsibility will be oncology protocol build (Adult, Pediatric, and Research), testing, and validation in Epic and mapping to Clinical Pathways.

You may also work on other clinical IT projects, including upgrades. This position has responsibility within all phases of the software development lifecycle including design, build, testing, installation, and maintenance of the application. This position will also share after-hours and weekend on-call responsibilities with other members of the Beacon team, to include downtime testing during system patches and upgrades.

Responsibilities Include:

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Build and maintain standard of care and research oncology treatment plans for both adults and pediatrics. Build and maintain therapy and supportive care plans. This includes medication configuration when needed.
• Work with oncology subject matter experts (clinicians and pharmacists) to review and to validate treatment, therapy, and supportive care plans.
• Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.
  • Utilize extensive knowledge of the system to reveal potential issues related to user requests.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Analyze necessary Beacon modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for Montefiore IT or the client.
  • Manage vendor communications needed for support, issue resolution and escalation.
  • Coordinate vendor activities including hardware or software installation.
• Performs other related duties within the Beacon team and MIT as required.

Requirements:

• Must have Epic Beacon or Willow certification.
• Must have clinical license (RN, PA, NP, or Pharmacist).
• Minimum of 3 years working in a related clinical, healthcare, or technical position.
• Strong customer service skills.
• Strong desktop skills (Outlook, Word, Excel, PowerPoint, OneNote, Visio, Teams).
• Strong analytical and problem-solving ability.
• On-call responsibilities.

Preferred:

• Willow certification (with medication build experience).
• Clinical experience in an oncology setting.
• Knowledge of oncology workflows.
• Full lifecycle Epic implementation with go-live experience.
• Pediatric/Research protocol build experience.
• Knowledge of inpatient and ambulatory workflows.
• Application implementation, troubleshooting, testing, and support experience.
• Experience supporting end-users.
• Experience working with vendors.
• Programming or other technical skills.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers

Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 214954 Salary Range/Pay Rate: $80,355.00 $107,140.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here.

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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Mission:

To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:

To be a premier academic medical center that transforms health and enriches lives.

Values

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

• Humanity
• Innovation
• Teamwork
• Diversity
• Equity