Application Analyst

The Role
The Application Analyst will be a primary executor of technical strategic opportunities on the Applications Team. This role will be hands on with our business applications, and will be responsible to understand, document, and support optimized configuration in all customer facing applications, and the backends that support them. You will be asked to act as technical lead in some new GTI initiatives and should be prepared to execute UAT for functionality testing, regression testing, and QA review of our internal and third-party applications to ensure a stable environment. This role will support the Application Managers and will report to the Director of Technology Applications.
Responsibilities

• Engage with cross-functional business partners to define and refine requirements for future platform enhancements in all enterprise systems, with primary focus on GTI/Rise's customer facing or customer data platforms
• Establish processes for secure, compliant, and efficient electronic patient and customer document management
• Collaborate with ecommerce, digital, and retail operations teams to digitize and maintain information intake
• Lead technical components of loyalty and customer insights initiatives
• Coordinate between business partners and IT to ensure projects stay on schedule and on track
• Support customer data intake and ingestion to all relevant platforms, including from POS, Loyalty, ecommerce, and more
• Act as level 3 Application support for primary business applications
• Establish support documentation and engage with GTI's internal help desk and service delivery team to enhance the service delivered to IT's primary customers
• Document complex processes requiring cross functional involvement to smooth out execution
• Oversee maintenance and integration projects across Retail Ops, CPG, and Finance business units.
• Manage and create project deliverables for supporting SDLC / project life cycle

Qualifications

• 3+ years' experience in a professional environment supporting retail or customer service system
• Demonstrated history of thinking critically to investigate and resolve issues and advance improvements to other opportunities
• Strong technical background and comfort troubleshooting reported issues, bugs, and comfort documenting and testing in a technical environment
• Project management and organization skills to manage own projects and maintain visibility of project status to involved stakeholders
• Experience interacting with and technically supporting eCommerce, Point-of-Sale, Loyalty, Payment, and ERP related systems a plus
• Experience with highly regulated industries a plus
• Experience implementing omni-channel marketing programs with a focus on data integrity, quality, and integrations a plus
• Experience authoring and updating application process flow diagrams as well as architectural application integration diagrams a plus

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must be a minimum of 21 years of age

GTI prefers all new hires to be fully vaccinated against COVID-19 and provide proof of vaccination at time of hire
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