Application Analyst- Life Insurance

Company Description

Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is experiencing rapid growth and is well-funded. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence. 

Job Description

About the Role

As the Application Analyst, you will be responsible for delivering exceptional technical assistance to our Client Support team. 

This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem-solving with our client support team, leading the investigation of multiple Support Tickets while working collaboratively to understand and resolve technical issues. 

Qualifications

Responsibilities 

Solving complex API functionality issues while driving successful and professional technical communications 

• Strong ability to quickly look at back-end system logs to understand end to end customer experience. 

• Quickly identify digital customer behavior changes by looking at logs and database. 

• Recognize and address potential system integration issues. 

Prioritizing issues and giving our teams the level of support and problem solving they need to solve them. 

• Efficiently identify issues, communicate with partners and the support team to swiftly resume application in case of disruption and provide the best customer experience. 

Creating knowledge articles to complete our documentation, enabling our partners to better understand their journey. 

• Ability to identify patterns to be able to automate and provide guidance on recurring customer concerns. 

• Must have strong technical skills, be able to automate, develop monitoring processes and provide auditing reports. 

Being innovative within the team and partners to help improve processes and tools. 

Love What You Do: Work with speed, accuracy, and intensity to ensure the job is done to your highest standard. 

Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal team and partners. 

Must Have

• Strong track record of problem-solving skills, analytical mindset, and business acumen. 
• Proficiency in SQL and Excel required. 
• 3+ years of relevant experience in a previous hands-on Level 2 Technical Support role. 
• 3+ years' experience with REST and RESTful APIs. 
• In-depth knowledge of information systems and the ability to identify, apply, and implement IT best practices. 
• Proficient English-speaking spills, ability to communicate complex ideas in a simple fashion to customers. 
• Understanding of key business processes and competitive strategies related to software development. 
• Ability to plan and manage projects independently and solve complex problems. 
• Eager learner, ready to dig into many technical areas.

Must live in NYC metro area – role is hybrid.

Additional Information

What We Offer

• Hybrid Office Work
• Competitive salary with equity options
• Robust health, dental, and vision benefits for employee and dependents
• 401k matching contributions
• Generous PTO policy 
• Stipend to purchase work-from-home equipment.
• Work at a supportive and fast-growing startup with a fantastic team
• Environment to learn from other team members, grow a business from the ground up.
• Support in developing your skills and accelerating your career quickly.
• Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need.

Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.