Application and Business Process Coordinator

The Application and business process coordinator, reports to the Head of Transaction Processing TFS, and has the responsibility for the support of line manager and all departments within the shared service center.

Support Invoicing and QA Manager with date to date issues, requests Work with management team to understand project objectives Review and prepare process optimization proposals, BRS, Business process mapping and present them to other related departments that are involved in the respective projects. Reporting & KPIs /speed, quality, quantity & development/ Participating in strategic management initiatives

Main duties and responsibilities

Perform the activities related to TFS processing (core activities listed below)

• Initiates and maintains control of the project in relation to aims, goals, policies, and objectives of the organization.
• Rolls up all project deliverables and ensure accuracy.
• Prepares project proposals, Business Requirement Specification, and Business Analysis.
• Effectively and accurately communicates relevant project information to project team.
• Maps new business processes, evaluates existing processes, assists in making required adjustments and encourages process innovation.
• Identifies, analyses and responds to project risks- keeps internal teams informed about project issues that may impact the project.
• Obtains required approvals or permits from stakeholders and internal departments, as required.
• Attends business and/or technical advisory meetings.
• Communicates ideas for improving company processes to senior management.
• Identify the best practices and business improvements – processes, systems, cooperation
• Develops local and corporate level reports for statistical analysis.

Reporting and collaboration

• collaboration with Shared Center Service
• collaboration with IT departments incl. developers
• collaboration with countries
• collaboration with project teams

Profile and education

• Independence and active approach to work
• Analytical way of thinking
• Innovative and creative ideas
• Good knowledge of MS Office (Word, PowerPoint, Access, Excel - advanced)
• Knowledge of English – advanced lvl
• Proficient in compiling data, reports and information into comprehensive overviews and recaps
• Ability to complete tasks to set deadlines and quality criteria
• Ability to prioritize
• Good communication skills (both verbal and written)

Education and qualifications

• University degree
• Secondary education with graduation
• Operational background

Experience

• 3 years of experience with above mentioned activities like reporting, analysing, coordination, communication…

The position holder would benefit from having worked in an operational environment with high volume, time critical elements.  Experience of working to KPIs and quality measures also a benefit