Application Developer

Application Developer

Department: IT

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Description

Franklin Electric is seeking an Application Developer to be part of our DCX (Digital Customer Experience) team that designs and builds customer-facing, web and mobile solutions. Our team implements solutions for the Azure cloud, leveraging platform services (PaaS) and serverless technologies for lightweight integration. Additionally, we use frameworks, such as React and Angular, to craft desirable user experiences for our customers, enabling our team to focus on customer value. Our team believes strongly in Agile development principles, and that process automation is an essential factor for consistency in quality and delivery.

Codes, tests, debugs, and documents custom applications and integrations. Provides expertise regarding the integration of applications across the business. Works with customers and technical staff to resolve problems with software and responds to suggestions for improvements and enhancements from internal customers.

Key Responsibilities

Software Development

• Designs and codes applications/integrations to support business requirements.
• Completes necessary testing to ensure applications/integrations are completed with high quality.
• Completes documentation describing the functionality of the application/integration from a technical perspective.
• Provides accurate estimates of the time required to complete development tasks.
• Follows policies and procedures related to application methods and quality standards. May provide input to the Application Development Manager on the creation of the policies and procedures.

Service Operation

• Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
• Provides technical support for custom applications and integrations used by Franklin Electric employees across all business functions.
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation as needed.
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the team.
• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.

Request and Change Management

• Ensures all changes and requests are entered in ServiceNow.
• Ensures the fulfillment of end user requests for custom applications and integrations.
• Ensures changes are completed with proper documentation for SOX compliance.
• Reviews the forward schedule of changes for potential conflicts.

Project Management

• Participates as a resource on project led by others.
• Completes assigned project tasks on time and with high quality.
• May lead small projects related to custom applications and integrations.

Performs other related duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

• Coding - Designs, codes, debugs and documents software applications/integrations to deliver business outcomes.
• Communication - Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving - Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
• Meeting Facilitation - Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions.
• Requirements Definition - Elicits and documents a clear, concise, and agreed set of internal customer requirements.
• Testing - Plans and facilitates validation activities to ensure a technology solution meets defined requirements.

Education and Experience

• Bachelor's degree in computer science, computer information systems, related degree, or equivalent work experience (preferred).
• 3-5 years of related experience (required).

Computer Skills

• .NET development (preferably C# experience)
• JavaScript (React and/or Angular preferred),
• Microsoft SQL Server, knowledge of webservices, n-tier architecture.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.