Application Developer Sr
Job Description
Application Developer Sr
Description
Customer Engagement Technology - Application Developer Sr
Work Location(s): Georgia Power Corporate Headquarters in Atlanta, GA., or Alabama Power Corporate Headquarters in Birmingham, AL.
DESCRIPTION
The Application Developer position will be part of the Customer Engagement Portfolio responsible for providing support to Call Center Technology solutions for all business units. Position responsibilities include all aspects of application development, production support, configuration, solution delivery, and problem resolution for IVR applications. The application developer will assist team members and vendors with analysis, documentation, and testing of changes to the IVR application environment. The successful candidate will work in a team environment that includes technology team members, management, and business customers to identify and develop effective IVR solutions to support business outcomes. The position requires strong analysis skills and the ability to develop innovative solutions to business problems.
JOB REQUIREMENTS
Education:
BS/BA in Computer Science, Management Information Systems, Engineering or related degree
Experience
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham
Job Type: Standard
Travel (Up to): Yes, 25 % of the Time
Work Location(s):
Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)
241 Ralph McGill Blvd. NE
Atlanta, 30308
APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Birmingham, 35203
Req ID: SCS2010806
Description
Customer Engagement Technology - Application Developer Sr
Work Location(s): Georgia Power Corporate Headquarters in Atlanta, GA., or Alabama Power Corporate Headquarters in Birmingham, AL.
DESCRIPTION
The Application Developer position will be part of the Customer Engagement Portfolio responsible for providing support to Call Center Technology solutions for all business units. Position responsibilities include all aspects of application development, production support, configuration, solution delivery, and problem resolution for IVR applications. The application developer will assist team members and vendors with analysis, documentation, and testing of changes to the IVR application environment. The successful candidate will work in a team environment that includes technology team members, management, and business customers to identify and develop effective IVR solutions to support business outcomes. The position requires strong analysis skills and the ability to develop innovative solutions to business problems.
JOB REQUIREMENTS
Education:
BS/BA in Computer Science, Management Information Systems, Engineering or related degree
Experience
- 3 to 10 years agile/scrum experience in application development using Java development, including REST & SOAP web services and secured communications or other object-oriented programming language.
- IVR application development and support experience is preferred.
- Proven experience with development environments, frameworks, and APIs (Tomcat, json, security SSL/TLS 1.2 certificates import/export and etc.).
- Strong knowledge of Oracle SQL, PL/SQL - intermediate to advanced queries.
- Experience in systems management of Linux; scripting, log management, software packaging is preferred.
- Knowledge of Avaya OD development (or equivalent) is preferred.
- Knowledge of Avaya Full-Stack environment (or equivalent) is preferred.
- Knowledge of Microsoft Team Foundation Server or equivalent technology
- Knowledge and understanding of software development technologies, methodology and associated tools
- Excellent root cause analysis & problem-solving skills
- Effective consulting skills with proven ability to influence others
- Ability to build relationships and work with all levels of management, vendors, and business partners.
- Develop, implement, integrate, and/or support technology solutions in a manner that meets or exceeds customer expectations for quality, cost, and timeliness
- Communicate effectively and timely with customers, team members, and management
- Provide timely, consistent, effective production application support
- Participate in after-hours on-call support rotation.
- Ensure required documentation for projects is developed
- Adhere to Change Management policies and procedures
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham
Job Type: Standard
Travel (Up to): Yes, 25 % of the Time
Work Location(s):
Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)
241 Ralph McGill Blvd. NE
Atlanta, 30308
APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Birmingham, 35203
Req ID: SCS2010806
Date Posted
10/01/2022
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