Application Engineer

Job Description

Raymond Westis looking for a dynamicApplication Engineerto join their growing team!

Raymond West is a group of dealers/systems integrators specializing in materials handling equipment, warehouse automation and associated support services to companies engaged in warehousing and distribution.

The ability of our company to provide complete equipment and software solutions coupled with post-installation support from our large, locally based service teams, provide our customers with a unique single source vendor partnership.

A career as a Application Engineer is a professional technical position, responsible for end-user software/controls support during startup and throughout the life of the automated equipment we provide.The software and electrical controls you will support interface with our customer's warehouse management software and directs the operation of automatic storage retrieval systems (AS/RS) and automatic guided vehicles (AGV's) while tracking the Powered Industrial Vehicles (PIT) and their Operators.

Essential Responsibilities:

• Technical software sales support for Raymond WestSystems Specialists. Includes the following: customer visits and customer integration application specifications, designing the route and rules required of the Raymond/Seegrid Auto Guided Vehicle (AGV), supportingsetup ofthe Regional Sales Managers/Specialists laptops and provide training on how to do customer demonstrations. Help Regional Managers in the generation of Product Order Forms and Software Requirements Documents.
• Installation/implementation and training of end-user Power Pick Global, Supervisor software and the Raymond Warehouse Suite. Includes scheduling, training agendas based on customer's needs and requirements, train the trainer concepts, operator training, and software configurations.
• Work with customer's IT department when necessary. This includes network requirements, interface to WMS or ERP systems using Text, XML, or SQL tables. Set up and testing of interfaces. Determine best methods of system network options and requirements (such as IP addressing, etc.).Outlining and executing the necessary rules for Supervisor software.
• Basic knowledge ofKardexAS/RS hardware and controls along with Raymond's automation line consisting of telematic tools and Seegrid Supervisor. How to apply the software to work with the Integrated Specialist's conceptual designs. How to configure the controls to work with the software. Basic operator training on hardware safety and procedures. Also includes training and support of Raymond West automation hardware technicians in relation to software connections and setups for the hardware.
• Maintain and implement customer software support renewals. Includes generating software support renewal quotes, receipt of customer purchase orders, creatingKardexpurchase orders and tracking the Power Pick Global population within Raymond West's dealer territories.
• Power Pick Global end-user software support. Help customers with questions, issues, and configuration options on an existing installation. This includes remote support methods, report generation, applying Power Pick Global configuration changes to support the customer's needs.
• Develop and maintain communications tools to provide task status to appropriate management.
• Review of internal processes and execution of their standardized improvement initiatives.
• This job has supervisory responsibilities over the Systems installation teams as described above.Responsibilities include: Support leadership with hiring, training, setting employee goals, and other tasks as required.Management training courses are available to assist in your career development.

Qualifications:

• Be able to demonstrate proficiency with MS Word, Excel, Outlook and Project.
• Ability to understand construction and equipment drawings as well as verifying dimensions and confirming material lists.
• Extensive knowledge of automated storage machines, automatic guided vehicle technology, integrated controls and programable logic controllers.
• Familiarization with seismic design requirements and the permit process for storage systems and
• Be able to perform duties under minimal supervision but respond to rapidly varying requirements. Demonstrate drive, initiative and maintain records of activities.
• Be able to communicate effectively with staff, fellow managers, vendors and customers at all levels in person, in writing and on the telephone.
• Effectively manage assigned staff to meet company and department objectives as well as conforming to policies stated in the Employee Handbook.
• Be able to manage time effectively and maintain an acceptable attendance record.Time management and organizational abilities will be key skills needed for success.
• The company believes in a healthy balance of work and personal life, but the employee must be willing to work off-hours as specific needs dictate.
• Working knowledge of Microsoft Networks (Firewalls, anti-virus products, local administration, etc.) Working knowledge of Material Handling concepts, inventory control methods, and general knowledge of ERP / WMS systems.

A working knowledge or the ability to learn these products or skills very quickly would be necessary:

• Windows Basic System and Network Administration
• Microsoft SQL Server
• SQL Server Studio Manager
• Oracle
• SQL Scripts
• Microsoft Access, Excel, Word.
• Team Viewer, Go To Assist, WebEx and other remote support products.
• Programable Logic Controllers (PLC's)

Education:

Minimum of an Associate Degree, with Bachelors or advanced Degree preferred.

Pay Range:

• $71,000-$108,000 DOE

RW provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out atwww.raymondwest.com.Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided.We are an equal opportunity employer and encourage all qualified persons to apply.We encourage qualified military veterans and persons with disabilities to submit their resume on line.We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.