Application Engineer

Amentum is currently seeking a Application Engineer to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

You will be a part of a team that provides agile, integrated, software solutions that simplify everyday tasks by providing holistic, modern enterprise applications and IT solutions to support the IT program at a major national laboratory

As a member of the team, you will:

• Act as the primary onsite point-of-contact for all hardware within the medical clinic. Support Windows, Macs, IOS devices, network equipment, and related peripherals.
• Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution in a timely manner.
• Coordinate and prioritize daily workload, attend daily scrum standup meetings, and report status of open tasks.
• Dragon Medical One for software installation and troubleshooting for Medical Providers.
• Support employee health (Virgin Pulse) kiosks.
• Manage assets, inventory, and maintain documentation.
• Act as liaison by increasing visibility and communication of incidents and resolutions between end users, third parties, and other IT partners.
• Create and maintain documentation on Helpdesk policies, IT technical Knowledge articles, user support, and technology training.
• Manage IT equipment and application inventory, licensing, and asset tracking.
• Perform safety walk-throughs ensuring that all IT equipment and peripherals such as cables and cords are securely configured.
• Provide information assurance support to projects across other departments by interpreting cyber security requirements.
• Provide security and load testing for applications.
• Software system architecture, requirements engineering, software design, deployment, testing, and data integration to support and provide accurate, timely and auditable data while partnering with our business partners to integrate IT into their business strategy.
• Take responsibility for learning how new functionality in releases is used, awareness of software updates and change schedule.
• Server management
• Assist with deployment of a new Employee Healthcare Records (EHR) system.
• Support up to the Director-level.

Minimum Qualifications:

• Must have a Bachelors degree and 1 year of experience OR an Associate degree and 4 years of experience OR a High School degree/ GED and 7 years of experience.
• Applicable IT certifications can be considered in lieu of some experience.
• Must be able to obtain and maintain a SECRET or DOE L Government Clearance. Note: US Citizenship is required to obtain a SECRET or DOE L Government Clearance.
• Must have the ability to work in a fast-paced environment, multi-task, set priorities and manage time effectively, while crucially maintaining confidentiality to comply with Health Insurance Portability and Accountability Act (HIPAA).
• Experience with on-site or by phone IT help desk experience.
• Ability to develop strong interpersonal relationships with end users and vendors.
• Willingness to participate in after-hours support as needed.

Preferred Qualifications:

• Experience managing Commercial Off-the-Shelf (COTS) software and day-to-day IT tickets and prioritization.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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