Application Engineer, Customer Experience

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, Spectacles .
Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We're deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront.
We're looking for an Application Engineer to join Team Snapchat!
What you'll do:

• Work with Snap's Platform Integrity and Customer Operations team to understand business problems and customer journeys
• Design & build scalable applications/features focused towards creating business impact through self-service features on our Snapchat Support Site
• Work with other Snap engineering teams to build & maintain high volume inbound & outbound backend integrations
• Ensure high application uptime for our Zendesk help center services
• Drive and code solutions for customers-enabling innovative solutions for their Zendesk help center requests
• Collaborate with other key partners to deliver on time tested and reusable code in a fast-paced environment
• Deliver rapid development iterations that drive support agent performance
• Work with the Zendesk administration team and other IT partners to build best in class solutions
• Strong organizational skills to balance multiple tasks within the constraints of timelines and budgets with an eye for business

Knowledge, Skills & Abilities:

• Expert knowledge of compatibility and cross-browser issues
• Able to iterate quickly turning mockups into HTML and CSS
• A passion for the end-to-end solutions that drive the user experience and customer happiness
• Experience maintaining the technical needs of sites, apps, and highly used integrations
• Detailed understanding of how a mobile user experience differs from the experience on a web or other application
• Results-oriented problem diagnosis and creative problem solving skills

Minimum Qualifications:

• Bachelor's degree in computer science or a related technical field.
• 3+ years as a Front end developer with web technologies to include Vue.js, HTML5, CSS, JavaScript.

Preferred Qualifications:

• Experience with Zendesk Guide and related Zendesk technologies
• Experience with Jira, Confluence for project management
• Experience with AWS, GCP, Python, Github
• Experience with Big Query, Airflow, Looker or any other Big Data platform

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week). For roles with remote consideration: Remote team members still are expected to travel for mandatory in-person gatherings and to fulfill business needs, at least 4 to 6 times per year.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at [email protected] .
Our Benefits : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
Zone A (CA, WA, NYC) :
The base salary range for this position is $165,000-$230,000 annually.
Zone B :
The base salary range for this position is $157,000-$219,000 annually.
Zone C :
The base salary range for this position is $140,000-$196,000 annually.
This position is eligible for equity in the form of RSUs.