Application Engineer - SalesForce

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.
You will make an impact:
As the Application Engineer - SalesForce, you will have the necessary skills to effectively support the various business needs as related to Salesforce, including User Access Management, Workflows, developing Dashboards, Reports, configuring System Integrations, etc. You will act as the IT liaison with the Sales, Marketing and Leadership teams on a regular basis, and based on these regular meetings, make recommendations around the Salesforce architecture/configuration to ensure business needs, goals and objectives as related to Salesforce are accomplished.
Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.
Your day to day:

• Serve as the Architect, Administrator, and Developer for all things Salesforce
• Consult and support business stakeholders to develop and optimize service delivery and drive efficiency across the platform(s)
• Provide day-to-day support and maintenance of Salesforce and other related applications
• Conceptualization, implementation, monitoring, and management of business applications

• Ensure proper documentation and testing of all applications and system configurations
• Analyze existing features and designs for scalability and performance in order to design and recommend solutions to the business partners
• Communicate complex ideas to technical and cross-functional colleagues
• Manage licensing and oversee license and maintenance renewals
• Develop and deliver training to Salesforce users as needed

• Attend regular vendor training and informational sessions to keep knowledge and experience current
• Other duties as assigned

Take the first step towards your dream career. Here is what we are looking for in this role.
Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline; or equivalent combination of working experience/education preferred
• 10+ years of experience in managing business applications and their interfaces
• 5+ years managing a Salesforce environment

• Extensive experience with Marketing and Business Development "tech stack" optimization and training including, but not limited to: Salesforce, HubSpot, LinkedIn Navigator and other platforms
• Extensive experience with Salesforce reports and dashboard building required
• Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented
• Excellent decision-making, problem solving and critical thinking skills
• Excellent interpersonal skills and professional demeanor

• Strong verbal and written communication skills
• Good knowledge and experience with current relevant systems and technologies
• Detail oriented with the ability to troubleshoot and resolve technical and analytical problems
• Ability to multi-task, prioritize, and manage time effectively
• Proven experience with basic systems development, coding and/or customizations

• Ability to comprehend business requirements and the associated system capabilities
• Team player and collaborator that is adaptable to change and can handle multiple tasks simultaneously in a fast-growing company
• Experience working Microsoft Office 365, including SharePoint, PowerBI, Teams, Planner, etc.
• Experience working with databases, especially SQL highly desirable (writing queries, reporting, etc.)
• Experience working with various programming languages desirable

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!
eClinical is a winner of the 2023 Top Workplaces USA national award! We have also received numerous Culture Excellence Awards celebrating our exceptional company vision, values, and employee experience. See all the details here: https://topworkplaces.com/company/eclinical-solutions/
We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.