Application Engineer Tier 2

A Bit About Us…
We’re a rapidly growing global SaaS company that helps life-science organizations bring lifesaving products to market with increased quality and reduced ecological impact. Our customers include 30 of the top 50 global pharma and biotech companies. We lead our market through innovation and by delivering value over web, mobile, IOT, and AR channels.

Who We’re Looking For…

ValGenesis is looking for various Application Engineer Tier 2 representatives based in Tampa, Florida. Our Application Engineer Tier 2 representatives will learn how to use our VLMS platform and help code the backend of the platform while providing technical explanation to the customers. This position is 90% development and 10% customer facing.

Location…
Tampa, FL

What You’ll Do…

• Be responsible for owning technical customer issues including reporting and resolving inquiries about the VLMS platform
• Communicate directly to assist customers via telephone and email to answer inquiries while focusing on delivering excellent customer service
• Walk customers through screen sharing and technical demos to enhance learning
•  Research, explore, and document technical issues and produce enhancement opportunities, communicating trends to internal stakeholders
• Partner with CTS team to manage customer questions and escalate to management for more complex inquiries as needed
• Resolve support tickets within the limits of contractual service level agreements (SLA)
• Design, build, and configure applications to meet business process and application requirements

What You Bring…

• 2+ years’ experience in Web Application testing
• Strong desire to focus on the customer; demonstrate strong customer service skills
• Excellent communication skills (written and verbal)
• Familiarity and affinity toward technical concepts, standards, and procedures
• Knowledge in testing API and Mobile application
• Ability to write test cases and execute
• Experience in ASP.Net 4.0/4.5, C#, Entity Framework, MVC Pattern, using Web Services, WCF, LINQ, Ajax, Load Balance, JavaScript, jQuery, JSON, HTML, CSS and Web API
• Experience in MS SQL SERVER with Transact SQL code, SQL stored procedures, trigger, and views.
• Experience in IIS, Team Foundation Server • Experience in MS Office and excel macros
• Familiarity in Agile Methodology
• Solid understanding of software development life cycle process
• Willingness to learn and articulate technical concepts in simple and understandable ways for your average person
• A passion for focusing on results and being part of a winning team
• Able to work both collaboratively and independently in a fast-paced environment
• Strong emotional intelligence and patience
• Demonstrate integrity, respect, and commitment to the workplace
• Able to work with minimal supervision
• Openness to work various shifts: 8am – 5pm or 12pm – 8pm

More About US…
Headquartered in South San Francisco, since 2005 we’ve grown into a global organization with offices around the world. ValGenesis is the global market leader and fastest growing provider of digital validation software for life science companies. We are proud to partner with 30 of the top 50 global pharmaceutical and biotech companies.

Our SaaS platform and flagship product, Validation Lifecycle Management System (VLMS), is the first enterprise software solution to fully electronically manage the validation process lifecycle, accelerating time to market, reducing manufacturing costs, and increasing quality and regulatory compliance for our customers. As a first mover supporting the pharmaceutical, biotech, and medical device industries, ValGenesis is pioneering innovation over web, mobile, IOT, and AR channels. For more, see the Paperless Validation Software Solution ValGenesis video.

ValGenesis is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, age, national origin, religion, marital status, sexual orientation, ancestry, color, gender identity/expression, family/medical care leave, genetic information, medical condition, physical/mental disability, political affiliation, status as a protected veteran, status as a person with a disability, or other characteristics protected by laws or regulations.