Application Implementation Specialist

Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Connecting the clinical research ecosystem, Advarra delivers solutions through a site-centric approach that unifies and accelerates the drug development lifecycle, making clinical trials safer, smarter, and faster.

General Summary:
The Application Implementation Specialist is the subject matter expert on Advarra's software applications and workflows for the full suite of clinical research solutions. The Application Implementation Specialist understands clinical research and specializes in translating organizational needs into workflows that support operational goals and optimized use of clinical research solutions. The role serves as the primary subject matter expert for implementing customers, as well as providing guidance to internal teams, including new product commercialization.

Principal Duties & Responsibilities:

• Master complex software applications, integrations and reports and their use within the clinical research industry
• Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions
• Map current state workflows into new, future state application workflows using process flow charting
• Develop and utilize use cases to analyze, define and document business requirements and application scenarios
• Provide guidance to internal stakeholders on customer enhancement requests
• Coordinate with other internal teams as necessary, to develop Statements of Work (SOWs) required to support new and implementing customers
• Assist in the completion of technical RFP questions for prospective customers
• Build a strong relationship with the customer project team to help ensure the success of the implementation
• Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment.
• Work closely with the implementation project manager to ensure on-time delivery of all milestones
• Perform other job-related duties as assigned.

Education:

• Bachelor's Degree or relevant experience required

Experience:

• 5+ years of experience in the clinical research industry
• Familiarity with EDC, EMR/EHR and other clinical trial information systems

Knowledge, Skills, Abilities:

• Deep familiarity with Clinical Trial Management Systems (CTMSs) and general clinical research processes
• Subject Matter Expert in eClinical solutions such as eRegulatory, eSource and eConsent preferred
• Understanding and experience with integrating a CTMS to other common systems (e.g. EMR, EDC, EMPI)
• Understanding and experience with operational and regulatory reporting that services clinical research
• Understanding of clinical research finances
• Strong oral presentation skills
• Strong customer communication skills
• Strong analytical thinking skills

Physical and Mental Requirements:

• Sit or stand for extended periods of time at stationary workstation.
• Regularly carry, raise, and lower objects of up to 25 Lbs.
• Learn and comprehend basic instructions.
• Focus and attention to tasks and responsibilities.
• Verbal communication; listening and understanding, responding, and speaking.

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EEO Statement:Advarra provides equal employment opportunity to all individuals regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status, citizenship, genetic information or any other status or characteristic covered by federal, state, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. EEO/M/F/Disabled/Vets

Advarra employees must be fully vaccinated for COVID-19 as a condition of employment unless a medical or religious exemption is approved as a reasonable accommodation. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. New hires must be fully vaccinated or have received approval of an exemption as a reasonable accommodation as of their first day of employment.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)