Application Implementation Specialist - Remote

Bottomline is at the forefront of digital transformation.  We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid.  Our culture of working with and for each other enables us to delight our customers.  We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

This position can be based out of a remote location in the United States east coast (EST)

The Application Implementation Specialist will provide extensive customer interface at all stages of a project facilitating a positive customer experience and works with the project and/or services management and other delivery consultants, partners, and/or sub-contractors and is responsible for handling all facets of multiple Bottomline software implementation projects for the Financial Messaging line of business. This is a hands-on services delivery role with the expectation that the consultant will be technically experienced in a development or programming environment and will become well versed in the practical use of the product suite. The Application Implementation specialist may be called on to assist in pre-sale review and documentation of a client's current systems and business applications, establishing technical business requirements and identifying the new or enhanced business processes and Bottomline software and services that meet these requirements.

How you’ll contribute:

• Installation and configuration of Bottomline software products, client communication, maintaining the timeline for project completion, solution design, business process consulting, custom program implementation, troubleshooting, issue tracking and resolution, training, and other tasks necessary to execute the contracted services
• Works with the Project Manager and other delivery consultants, and is responsible for handling multiple facets of Bottomline software implementation projects for the Financial Messaging line of business
• This is a technical, hands-on, customer facing configuration, implementation, and delivery role
• Perform high level data and project relations when supporting/troubleshooting account issue
• Cultivate and sustain the customer relationship and ensure a high level of customer service and satisfaction
• Active participation and adherence to Bottomline’s C1 Customer Service program
• Focus on both customer satisfaction and continuous seeking out of new opportunities to expand customer relationships

 What will make you successful: 

• 3+ years of experience in the software industry, preferably in Professional Services
• Understanding of web application concepts (WAS, WebLogic, TomEE/Apache), operating systems (Linux a must), databases, forms design, workflow and document construction and management
• Strong understanding of technology and programming (development experience)
• External commercial software implementation or support (i.e. software professional services)
• Excellent software troubleshooting skills
• Understanding of LAN and system architecture, administration and security standards
• Strong organizational, problem solving and analytical skills
• RDBMS products such as SQL/Server, Oracle
• Good knowledge of the SWIFT, FEDWIRE or CHIPS financial networks will be an asset
• Rigorous, methodical and organized
• Work under time constraints
• Excellent documentation and communication skills

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

Start your #LifeatBottomline

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