Application Management Analyst
Job Description
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE (Site Reliability Engineering) Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Work with onsite and offshore teams across multiple technologies/applications
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
- Candidate need to be from application support background having L1/L2 support experience.
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Shift: 12 hours shift, 8am - 8pm, 8pm- 8am, Mostly 3 - 4 days work per week, no WFH.
Location: Changi Business Park
#LI-APJ
Job Segment: Developer, Manager, Technical Support, Technology, Management
Date Posted
10/03/2024
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