Application Management Specialist

Description-

• This is a hybrid position, so you must be local (or willing to relocate) to the Richmond, VA area.
• Flexible working in shifts supporting 24X7 steady state operations.
  • Covering Business Hours of 7am-7pm on a rotation during the week (2 possible shifts), with off-hour and weekend on-call support.
• Individuals understand their own area and can perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated, and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Contributes to root-cause analysis based on system and incident knowledge.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades, and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools, and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers, and organization.

Technical Skillset-

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, Google Workspace (G Suite). Also must understand AD and LDAP. Prior experience in administering/supporting these platforms is required.
• Troubleshooting skills on end user support tasks, recipient's management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support a plus.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management. Service Now experience a plus.
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

Must Have:

1. 1-2+ years of M365 administration/support and/or 1-2+ years of Google Workspace (Gsuite) administration/support
2. 1-2+ years of End user support
3. 1-2+ years of Service Now usage experience

Nice To Have:

1. Familiar with ITIL 4 practices
2. Troubleshooting experience using any of these toolsets: Virtru data encryption

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.