Application Processing Supervisor

• Provides operational leadership to achieve high quality customer service. Monitors production, quality and timeliness of work flow for application processing functions; analyzes and monitors departmental workflow; implements policies/guidelines for uniformity and quality standards; ensures compliance to regulatory requirements.
• Effectively manage the team pipeline to ensure all cycle time and SLA objectives are met and or exceeded.
• Holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
• Ensures all colleagues on their team operate in accordance with the established workflow.
• Provides colleagues honest and clear feedback regarding strengths, opportunities, and areas for improvement. Provides weekly/monthly coaching and guidance for colleagues so they can improve their performance.
• Perform a weekly sampling of the team’s work to ensure alignment with the departmental operating procedures.
• Takes ownership and proactive action quickly and when needed and approach all issues and interactions with professionalism.
• Serves as a single point of contact for all escalated matters.
• Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals.
• Creates and/or maintains appropriate written departmental operating procedures
• Works closely with business units to ensure pipelines are moving as expeditiously as possible.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
• Mitigate risk and ensure colleagues comply with all bank operational and credit policies and procedures as well as all regulatory requirements (i.e., ECOA, Regulation B, HMDA, MLA) by monitoring controls through reporting.
• Demonstrate the ability to champion process changes within functional area for the betterment of the bank.
• Other duties as/or assigned by management.

Must-Have*

• H.S. Diploma
• 5 years’ experience in small business consumer/commercial real estate loan processing
• 3 years management experience required.

Skills and Knowledge

• College degree preferred.
• Excellent working knowledge of small business consumer/commercial operations.
• Proven ability to lead, coach, and mentor.
• Ability to maintain high levels of performance, especially in stressful situations.
• Strong knowledge of federal/state regulatory policies and procedures.
• Excellent written and verbal skills.
• Excellent organizational skills.
• Ability to manage the workflow to enhance productivity while minimizing stress.
• Strong PC skills, including Microsoft Office and Loan Origination systems.