Application QA Engineer

Right Networks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock US-based support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. More than 10,000 accounting firms and 60,000 SMBs count on us to run their business every day.

We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.

Job Overview

The Hosted Application QA Engineer is an advanced highly motivated, personable, flexible, experienced professional team member that facilitates the technical support requests placed by our clients and supported application vendors. The Engineer is responsible for managing the day to day support requests of customers/vendors, working/debugging escalated tickets, automating processes/procedures, hands on testing of our most popular applications, documenting procedures/test plans and managing/executing on major team projects. This position will primarily focus on maintaining and supporting the 400+ applications that Right Networks currently hosts for its customer base.

This is a remote work position.

Responsibilities

• Debugging of escalated application support tickets
• Fix trending multi-user issues
• Script and automate update procedures for application maintenance and corrections
• Ensure a positive customer/vendor experience and high customer/vendor satisfaction
• Be Involved in the day-to-day functions of the Right Networks applications team:
  • Maintain the QA SalesForce queue
  • Monitor Teams and/or Slack channels
  • Prep and test applications updates for weekend maintenance
  • Educate and inform sales and support teams
• Be responsible for having an in depth understanding of the Right Networks procedures and processes
• Assist in developing documentation, knowledgebase and best practice guides
• Communicate highly technical information to both technical and non-technical users
• Provide advanced technical support for all Right Networks hosted applications
• Assume role as a liaison between product vendor support and hosted customer
• Develop, document and execute application test procedures
• Perform application and server maintenance during normal maintenance hours

Requirements

• Comprehensive knowledge of the Right Networks environment
• Advanced knowledge of:
  • RDS
  • Server 2016
  • Active Directory
  • File System structure and Share/NTFS permissions
  • Powershell
• Some experience with:
  • APP-V
  • SQL
  • Sysinternals Tools (Process Monitor, Process Explorer)
  • Folder Redirection
  • IIS
  • Git
  • .Net
  • Azure
  • Wireshark
  • Fiddler
• Advanced ability to debug errors/problems
• 1+ years of experience supporting with hosted applications
• High school diploma or GED
• Bachelor’s degree in computer science preferred
• Excellent communication, time management, decision making, presentation, and organization skills
• Ability and desire to learn Right Networks processes and technologies
• Knowledge of the accounting industry, as it relates to the services and products offered by Right Networks is preferred
• Ability to be creative and think outside the box

Certifications (Not Required)

• MTA Windows Server Administration
• Comp TIA A+
• Comp TIP IT Fundamentals+
• Comp TIA Network+
• Microsoft 365 Fundamentals

Benefits

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.