Application Specialist

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

This position will be based in Chennai & will cover Tamil Nadu & will be reporting to Regional Manager - Application

Application Specialists provides after-sales support to customers on Roche Diagnostics Product Portfolio. The application support provided on the phone, by email or during site visit is in the form of troubleshooting assistance, technical product information, operation instructions, product application information, operator training and a variety of application-related work (set-up, optimization, workflow, correlation, etc). The Application Specialist suggests solutions upon consulting with the internal teams and supports other Roche colleagues with in depth product expertise. This position also stays in sync with Roche procedures as well as documentation requirements.
Your Opportunity

• Providing support to customers when any technical issues arise in a prompt and timely fashion (standby hours may be required occasionally).
• Providing post-sales support to the customer to aid in establishing new parameters and answer technical inquiries.
• Installing & configuring instruments and related reagents. Set-up/optimize assays.
• Perform customer training.
• Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems.
• Maintain and develop customer facing documentation for support and training.
• Attend training on appointed Roche instrumentation and / or Roche applications.
• Perform or assist with software upgrades of customer instrument base.
• Install applications on Roche platforms according to Roche guidelines / procedures;
• Participate in regional and national conference calls by updating the technical team on issues.
• Run correlation studies and validations in coordination with the customer if/as required;
• Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Roche’s business priorities.

Who You Are:

• Bachelor’s degree or equivalent experience

• 5 + years relevant application experience or equivalent experience

• Participation in an approved accelerated development, fellowship or rotational program may be considered in lieu of experience