Application Specialist

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY: The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application. With knowledge of Republic's software applications, the Application Specialist may partner with the business to provide IT support for organizational initiatives or activities.

PRINCIPAL RESPONSIBILITIES:

• Diagnoses and resolves software application issues of end users promptly and professionally.
• Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.
• Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.
• May perform IT-related activities for projects to support company priorities.
• Identifies and recommends system modifications to reduce user issues.
• Fully documents each issue and resolution using the incident tracking system.
• Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
• May document and provide input on processes and procedures for training IT team and end users.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Bachelor's degree in IT, technology-related field or business-related field.
• 3 years plus of experience with waste industry software, including but not limited to InfoPro, Dossier, and TRUX.
• Business systems analytical experience, including the ability to flow chart processes.
• Conversant with all functional and operational aspects of relevant software applications and operating procedures.
• Experience with Standard Query Language (SQL).

MINIMUM REQUIREMENTS:

• High School diploma or GED.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:• Comprehensive medical benefits coverage, dental plans and vision coverage.• Health care and dependent care spending accounts. • Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance.• Employee and Family Assistance Program (EAP).• Employee discount programs.• 401(k) plan with a generous company match.• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.