Application Specialist (Partner, Diagnostics Solution Support)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love.

The Opportunity

Business Title: Partner, Diagnostics Solution Support

We are seeking an Application Specialist who will be responsible for providing field technical applications support to the Centralised Diagnostics and Point-of-Care Solutions (CPS) business area. 

• You are responsible for instrument and application troubleshooting, customer training, instrument commissioning and other matters pertaining to after sales service.

• You maintain high level of service standard by ensuring service calls are responded to promptly as per customers’ reasonable expectation.

• You establish and develop good rapport with customers, provide high quality after-sales service in a pro-active manner and this will also involve conducting on/off-site training as well as out-of-office hours and office telephone support.

• In addition, you escalate and follow-up promptly on unsolved product issues to the global customer support team and communicate all applications issues through regular internal meetings to rectify customers’ issues.

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point. 

• You should ideally possess a Degree in Biomedical Science/Chemistry/Biology/Medical Technology or any related field, have at least 2 years of working experience, preferably in hospital setting. Knowledge of laboratory workflow will be an added advantage. 

• You are customer oriented with good communication and interpersonal skills. A team player, you are able to work with a myriad of people and willing to work outside normal office hours. 

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.