Application Support Administrator

The Application Support Administrator is responsible for supporting internal and external customers. This position works closely with internal departments and external service providers to resolve production issues. The position requires effective communication with internal and external customers, ability to facilitate discussions, good attention to detail, be organized, prepared, and proactive.

Responsibilities

• Perform root cause analysis to resolve application issues.
• Contribute to the application improvement cycle (define, measure, analyze, improve).
• Quickly earn the trust of internal and external customers, continually update relevant stakeholders of status.
• Pick up new concepts and tools as needed to support applications.
• Participate in establishing system documentation standards and QA methodologies.
• Work closely with internal and external customers to understand use cases and generate requirements as needed.
• Support various project teams in business improvement initiatives.
• Ability to gain system and application knowledge to be able to:
  • Perform root cause issues.
  • Diagnose end-user problems.
  • Provide feedback to internal or vendor partners on proposed solutions.
  • Understand business process intersection with the technology environment.
  • Propose opportunities for automation/improvement.
  • Perform routine maintenance of application.
• Contribute to our security posture through periodic review of user access and roles.
• Resolve tickets in a timely manner.
• Escalate aging tickets as needed.
• Other duties as assigned.

Job Competencies

• Organizational Skills
• Attention to Detail
• Communication/Building Relationships
• Initiative
• Time Management
• Problem Solving/Analysis
• Project Management

QUALIFICATIONS

• Bachelor's degree preferred, High School diploma or equivalent required.
• Requires at least 3 years of work experience in a relevant capacity.
• Strong written and verbal communication skills to work across functions, departments, and systems to drive incremental and systemic changes.
• Experience with major software systems (ERP, CRM, CMS, etc.), Business Intelligence, and software development platforms (MS Dynamics, Power BI, Azure DevOps preferred).
• Proficiency in Agile delivery models preferred.
• Ability to complete tasks on short notice under extreme time constraints. Ability to handle multiple concurrent tasks.
• Familiar working with support ticketing systems and tasks.
• Knowledge of construction industry and activities preferred.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.

Full Benefits Package

• Health, Dental & Vision
• 401(k)
• Life, Short-Term and Long-Term Disability Insurance
• Employee Assistance Program
• Health Savings Account
• Holidays
• PTO Leave
• New Home Discount
• Perry Homes Family College Fund
• TalkSpace
• Pet Discount Program

Perry Homes is closely following the Coronavirus Disease (COVID-19) and implementing processes that promote candidate and employee safety. Out of an abundance of caution, our interviewing process will now be held virtually via Microsoft Teams.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer