Application Support Administrator III

Company Description

At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career. Founded in 1999, i360 is a growing GOVCON professional services company looking for motivated individuals excited to embrace a fast-paced environment while applying strategic problem-solving skills, excellent work ethic, and positive energy to an already first-class team. You have a home with us if you enjoy solving complex business problems through business consulting and technology implementation. At i360, we offer unlimited professional growth and career possibilities.

Job Description

• Support COTS software solutions including installing, configuring, testing, monitoring, log reviews, and troubleshooting.
• Provide application security, user setup, role privilege definitions and assignments, and security permissions.
• Serve as the primary liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues.
• Coordinate the IT responses to the customers and vendors across IT teams.
• Oversee the deployment of new installations and/or upgrade installations of software patches and releases.
• Create system documentation and user training materials, and train users in the proper use of hardware or software. Reports on the use and effectiveness of the solutions.
• Ensure configured solution meets business requirements and use cases and is sustainable.
• Perform migrations from existing application to replacement application, and plan and execute integration and acceptance testing.
• Provide user support, run reports for IT teams, and coordinate scheduled downtime and upgrades with user community.
• Participate in or facilitate meetings regularly across IT teams.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Provide leadership and mentoring and may supervise other staff members. 

Qualifications

• Five years full-time responsible experience in business analyst, application support, or related field. Must demonstrate good communication skills and the ability to work independently or under general direction only.
• Required experience must include some, or all, of the project specific experience requirements described in the Task SOW.
•  Bachelor's degree or IT Certificate from an accredited college or university with major coursework in computer science, information management, or related field.
• Regular and predictable attendance is an essential function in the performance of this job.
• Must be able to complete a federal background investigation: Candidates selected for this position must undergo and complete a federal background investigation.
• Must be a US Citizen or have a Green Card: The candidate must be either a US Citizen or possess a valid Green Card.
• Workdays: Monday-Friday: The standard workdays for this position are Monday through Friday.

Additional Information

i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Benefits

• Holidays - Eleven 
• Adoption Assistance
• Tuition Reimbursement
• Technology Reimbursement
• Utilization Compensation Plan
• Retirement Plan (401k) Matching
• Family Leave, Maternity, Paternity
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)

What You Can Expect from Us

• At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career.
• Meaningful work. Our employees often tell us that their work gives them a sense of purpose as it supports many federal agencies.
• Leadership that cares. Our leadership team has prioritized creating a culture that appreciates and takes good care of its people. As a result, being an employee of i360 means you are part of the i360 family, and you matter.
• Flexibility. We value work-life balance because we know that happy employees create happy customers.