Application Support Analyst

ABOUT THE COMPANY

Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility. Logility's SaaS-based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. Logility is a wholly owned subsidiary of American Software, Inc. (NASDAQ: AMSWA). To learn how Logility can help you make smarter decisions faster, visitwww.logility.com.

Why work for Logility?

Supply chain is challenging, every day presents opportunities to make the world a better place. The innovation, engineering, quality, product management, technology, and agile teams within Logility take pride in how our clients are utilizing our unique platform to make a difference in their communities by designing sustainable supply chains. We've asked our teams what makes Logility a great place to work and the most common answer - "how we employ technology to transform supply chains" We look forward to you joining our team and leveraging your passion, curiosity, accountability, and teamwork to make a difference in our organization.

Duties and Responsibilities

• Provide technical support while delivering exceptional customer service.
• Ability to manage stressful situations with a calm, pleasant demeanor
• Timely communication regarding customer reports
• Follow up on outstanding issues awaiting response
• Demonstrates dedication and effort towards meeting and exceeding expectations.

Position Requirements

• B.S. in Computer Science, or related.
• 2-5 years experience in supply chain software
• Proficient with incident reporting systems, knowledge of Cherwell is a plus
• Keep customer accounts current by documenting incidents and bug submissions timely and effectively
• Basic understanding of web-coded solutions and their interaction within multiple browsers
• Understand Database methods and ODBC setup processes
• Must be able to read and write basic SQL to aid in support analysis
• Ability to work well in a team environment
• Ability to manage multiple priorities
• Ability to work across multiple versions of our solution
• Utilize remote access tools effectively
• Effective time management skills
• Strong attention to detail
• Proficient in Microsoft word, excel, and PowerPoint
• Available to work some evenings and weekends within an on-call rotation
• Light Travel as required