Application Support Analyst

Job Description
Job title: Applications Support Analyst- OPMTS
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.
The Technology Operations Team plays a critical role in the continual success of Merchant Services business processes and the health of the plant 24/7 365. Technology Operations Teams constantly monitors Merchant Service plant; take merchant calls; perform batch support; resolves service failures; fulfill service requests; and provide changes and deployment supports for our clients and technology teams. Support includes (but is not limited to) advanced troubleshooting, answering technical and policy questions, parsing data in UTF/ISO specifications, troubleshooting network issues and participate in escalated technical calls. They also support our PC-Based POS merchants as well as those who use the Orbital Gateway, Online POS Terminal, Chase Mobile Checkout, and Resource Online.
As an Application Support Analyst, you will serve as liaison between Operations and the technology support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.
Key Responsibilities:

• Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
• Research and resolved issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Weekend support requirement and will involve support on Sat / Sun as part of shift based coverage.

Qualifications - Internal and External:

• 3+ years of overall professional experience in a large-scale, high availability, fast paced, distributed environment.
• 2+ years' experience with Tandem batch processing, including submitting jobs and validating data
• 3+ years' experience in UNIX, Stratus, Control M, Tandem and operating system functionality. UNIX administrative skills a plus
• 2+ years knowledge of mainframe and tandem platforms
• Understanding of monitoring tools a plus.
• Understanding of Computer programming languages (.Net, Java, Perl, JavaScript, HTML, etc.)
• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
• Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
• Ability to interact with individuals on all organizational levels.
• Establishes strong working relationships with team members and across functions.
• Ability to communicate with technical and non-technical customers.
• Able to work under pressure to resolve issues affecting the production services.
• Excellent analytical skills.
• Knowledge of relational databases preferred
• Unix shell scripting such as ksh and Perl preferred
• Basic knowledge of networking technology preferred

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.