Application Support Analyst

Job Description

Location: Illinois; Bolingbrook

This is a hybrid position primarily based in Illinois, Bolingbrook. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare have a very exciting opportunity for an Application Support Analyst to join our Computershare Communication Services (CCS) Technology team based in the US.

Why is this role exciting when there are so many other Application Support Analyst positions in the market? Well, there are a few things that make this role stand out:

• We work in a fun and collaborative team environment.
• We offer continuous learning and education opportunities and put emphasis on continued improvement and growth.
• Enjoy flexibility with the hours that you work, ensuring that you can obtain the right work-life balance.

Interested? Keep on reading to find out a bit more about what you'll be doing, and the type of person that we're looking for.

A role you will love

Based in our CCS Technology Team, Computershare is seeking a talented Application Support Analyst to join our team. You will be responsible for the support and maintenance of a broad suite of application and automated processes within our Global business.

In this role you will be responsible for the triage & resolution of software support and data processing issues, often coordinating the involvement of multiple technology teams, including infrastructure and development services.

Some key responsibilities:

• Ensure systems are maintained and managed within agreed service level and in line with company policy or standards.
• Play an active role in the Incident, Problem and Change Management processes ensuring continuity of service.
• Drive process improvement, consistency, and global alignment throughout the group. Making uses of automation, capacity, and configuration management, monitoring solutions and other relevant tools and techniques.
• Proactively build relationships with other technical teams and key business stakeholders.
• Support IT Assurance and compliance processes while effectively managing risk within the application support group.

What will you bring to the role?

You will be working with various stakeholders across our technology teams and the wider business, so good communication and problem-solving skills are key.

Working closely with support and infrastructure teams in Computershare Technology Services (CTS) and the CCS development team, utilising the core ITIL principles in Change, Release, Incident and Problem management. So coming from a similar background in Application Support would enable you to hit the ground running.

Technology; Here's what we're looking for:

• 2+ years' experience of working within an Application Support role or similar which is aligned to the ITIL framework, especially Incident, Problem, Change, Transition & Business Relationship Management.
• Understanding of technologies such as MS Windows, MS Server, Azure, Active Directory, SQL or equivalent.
• In-depth knowledge of Application Support techniques and best practices.
• Understanding of industry direction and best practices.
• Passionate about good customer outcomes and service excellence.

If this sounds like the type of role you would be interested in, apply today!

Rewards designed for you

Paid Parental Leave.Flexible working and a caring and inclusive culture.

Health and Wellbeing. Rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in Your Future. With 401k matching and tax-advantaged flexible spending plans, including healthcare, dependant care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more.Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

#LI-SM1 #LI-Hybrid

About Us

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About the Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.