Application Support Analyst

Application Support Analyst

Position ID: req44702

Sector: BA North America

Functional Area: Tech

Location: Charlotte Office

Number of Openings: 1

Employment Type: Permanent

POSITION DESCRIPTION:

Create moments thatmatter. Decode the future.

At Electrolux, aleading global appliance company, we strive every day to shape living for thebetter for our consumers, our people, and our planet. We share ideas andcollaborate so that together, we can develop solutions that deliver enjoyableand sustainable living.

Come join us as youare. We believe diverse perspectivees make us stronger and more innovative. Inour global community of people from 100+ countries, we listen to each other,actively contribute, and grow together.

Join us in our excitingquest to build the future home.

All about the role:

Are you passionate about technology and providingexceptional support to enhance business operations? Do you thrive in a dynamic,fast-paced environment where your problem-solving skills make a tangible impact?If so, Electrolux Group is looking for you to join our team as an ApplicationSupport Analyst!

As an Application Support Analyst, you will play acrucial role in ensuring the stability and functionality of ourbusiness-critical applications. You will collaborate with various teams,including IT, business users, and vendors, to troubleshoot and resolve issuesefficiently. Your keen eye for detail will enable you to identify trends,recurring problems, and opportunities for system improvements.

What you'll do:

• Respond to tickets from customers pertaining to the products, services and applications based on urgency while meeting internal SLAs.
• Create, update and maintain internal documentation pertaining to the applications and keep pace with product updates to provide accurate and effective support.
• Assist customers with requests for information, resolving any issues efficiently and effectively.
  Identify and escalate support issues to the appropriate L3 team for timely resolution.
• Work with other team members to identify process improvements and increase efficiency.
• Understand the change request process and follow change procedures for any application updates.
• Closely follow process workflows and support in implementing initiatives and projects as directed by leadership.
• Demonstrates close attention to detail and thorough review of one's work with a focus on quality.
• Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability.

Qualificationsrequired:

• At least 3 years of experience in Customer Support/Success supporting custom applications and COTS applications.
• Experience in customer-facing capacity for their clients in a Customer Support/Customer Success capacity.
• Strong written and oral communication skills in English.
• A high level of process-orientation, digital organization, and resourcefulness.

Where you'll be:

This position will be based at our Headquarter officein Charlotte, NC.

Benefits highlights:

• Hybrid work model
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

As part of Electrolux, we will continuously invest inyou and your development. There are no barriers to where your career could takeyou.

COMPANY DESCRIPTION

Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.

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