Application Support Analyst

We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.

We are now looking for an Application Support Analyst to join our RELEX family in Helsinki. You’ll join the 24/7 support team of 20+ people, who will help you succeed in your new role. Together the team takes care of the 1st level support of our customers and internal support requests. This role is a full-time role (37,5 hours per week) with a permanent contract. Please note that this position includes shift work. For this role, we can only consider applicants who are already located in Finland and have the right to work full time.

What you'll be doing:

• Providing software support for global customers facing issues in their production environments
• Monitoring of software and hardware infrastructure and responding to alerts in a timely manner
• System administration tasks such as analyzing disk space, server load, memory usage, and server maintenance
• Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
• Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues

What you bring to the table:

• Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
• Basics skills of Linux/Unix
• Knowledge of databases and version control systems
• Good written and verbal customer communication skills
• Experience with administration of ticketing systems (Jira, ServiceNow, etc.)
• Fluency in English

What we consider as an advantage: 

• Other language skills
• Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
• Work experience in IT support or customer service
• Effective troubleshooting and diagnostics skills
• Networking Knowledge
• Cloud/Hosted environment experience preferred