Application Support Analyst

Gradient AI:    

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry.  Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth.  Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.   

About the Role:    

We are searching for an Application Support Analyst to join our growing Tech & Development team. The right candidate will have excellent communication and leadership skills, as we would like this role to be a senior resource for this team. This role will collaborate across different teams at Gradient AI and will be client facing.  

How you will make an impact: 

• Interfacing with clients to assist with application use. 
• Monitoring workflows, real time applications, and infrastructure. 
• Communicating with stakeholders to properly escalate incidents.  
• Managing tickets and properly classifying severity based on impact criteria. 
• Creating and maintaining documentation with Engineering team for level 1 and 2 tasks related to automation and deployment.  

 Skills needed to succeed:   

• 5+ years experience in an application support role
• Excellent communication and leadership skills. 
• Experience with identity management and user provisioning. 
• Basic working knowledge of Linux/UNIX. 
• Experience with ticketing systems (ITSM, Jira, ServiceNow, ZenDesk- enterprise software).
• Experience with enterprise monitoring and alerting applications (Garfana, Zabbix, Cloudwatch, Datadog, Rapid7, Splunk). 

What We Offer:  

• A fun, team-oriented startup culture.  
• Generous stock options - we all get to own a piece of what we’re building.  
• Unlimited vacation days. 
• Flexible schedule that supports working from home. 
• Full benefits package including medical, dental, vision, 401k, and more. 
• Ample opportunities to learn and take on new responsibilities.  

We are an equal opportunity employer.