Application Support Analyst

Job Summary:

The Application Support Analyst will be responsible for Tier II support for all enterprise applications across the Wilks Brothers enterprise. This will include provision, maintenance and support of all major business applications and instances of custom-built applications supporting the Wilks Brothers enterprise. This role will engage with business units to enhance and evolve the application portfolio to ensure the applications stay aligned with business strategy.

This position will be 100% in-office in Fort Worth, TX 76126.

Primary Responsibilities:

• Provide application configuration and maintenance on business facing systems, by becoming an expert on the use of all aspects of these systems.
• Deliver support to existing business users and investigating and resolving application errors, data discrepancies and queries.
• Provide functional support for all ERP systems reported defects and/or change requests that are routed from Tier I service desk for resolution.
• Functional subject matter expert with emphasis on the Financials, MRP, Inventory and Manufacturing modules to reproduce reported defects.
• Provide authorized access to instances to include development, test, staging, sandbox, and production environments.
• Provide Tier II support for all SharePoint related issues and/or change requests that are routed from Tier I service desk for resolution.
• Ensure application operational run books and configuration documents are accurate and maintained.
• Perform transition tasks, knowledge transfer assignments, and audit assignments for Wilks Brothers applications identified and assigned.
• Assist IT Business Manager with business requirements gathering sessions with business units for all change requests.
• Create business requirements documents to pass to development group for resolution of defects and/or facilitating enhancement requests.
• Conduct user acceptance testing sessions to ensure defect resolution and/or system enhancements satisfy the end-user request.
• Create change management documents to deploy approved modifications to production release schedule.
• Participate as part of the Application Support Team on on-call rotation schedule.

Skills and Proficiencies:

• Excellent organizational and decision-making skills.
• Excellent written and verbal communication skills.
• Wide knowledge of business/operations processes and workflows for various types of businesses.
• Excellent group and facilitation skills.
• Strong administrative, organizational and documentation skills.
• Strong analytical and critical thinking skills.
• Ability to create new solutions to solve business and operational problems.
• Strong skills in managing expectations and organizing meeting schedules and deliverables working alone or as part of a larger Project Team.
• Sensitivity to confidential information.

Required Education, Experience, and Qualifications:

• Essential: Bachelor's Degree in MIS, Computer Science, or other related field or equivalent work experience and at least 2-3 years support background with ERP and IT systems and applications.
• Essential: Minimum 2 years of experience with Microsoft Dynamics suite of products with emphasis on the Financials, MRP, Inventory, and Manufacturing modules.
• Advanced knowledge of any of the following systems a plus. Microsoft Dynamics NAV 2017/Business Central/SAP/Odoo/Spruce.
• Office 365
• SharePoint Online
• TMW Logistic Software
• Working knowledge of Service Desk tool such as Remedy BMC, Track-IT, or Clarity is a plus.
• ITIL certification or training is a plus.

Other Requirements:

• Able to read, write English and clearly speak English.
• Ability to use sophisticated computer software programs to achieve job functions.
• Sitting - at desk or computer station, standing, walking, speaking, hearing - frequent.
• Bending/Stooping, twisting, lifting - occasional.
• Gripping, reaching, writing, data entry, handling (paper, files, etc) - frequent.
• Able to work under stressful conditions at times.
• Fine Motor Skills - typing, 10-key, ability to write for extended periods of time.
• Communication - phone communication, communication with personnel and vendors.
• Seeing - able to see the computer screen and to endure the "eye strain" from prolonged computer use.
• Climbing - able to go up and down stairs.
• Position will require a minimum of 40 hours per week unless otherwise directed by supervisor.

About Our Company:

Wilks Brothers is a multifaceted, family-based partnership headquartered in Texas with employees working in offices in Cisco, Willow Park, Fort Worth, Houston, and beyond. We invest in relationships and recognize the value in people, communities, and businesses. Our customers are not a number; they are a name, a family member, a friend. In the good times and in difficult times we treat them all equally - exactly how we want to be treated. We believe that business is not just about profit - it is personal too. At Wilks Brothers, we respect the people that make our business grow: our employees and our customers.

Our goal is to develop mutually beneficial partnerships utilizing our core values of: Faith, Integrity, Team, Growth and Loyalty.

What We Offer:

• Competitive Compensation Package
• Medical + Dental + Vision Coverage
• 401K + Company Match
• Life Insurance + Long Term Disability Coverage - 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program - Insurance Premium Discounts
• Life Assistance Resources
• Paid Holidays
• Paid Time Off (PTO)

Wilks Brothers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.